Michael Orso Email & Phone Number

Euless, Tx, Us

Irving, Texas, Us

Irving, Texas, Us

● Integrated and provided support for a large acquisition until local IT resources were hired. Onboarded 150 users, migrated email from POP3 to MS 365, implemented Teams and SharePoint and leveraged Microsoft InTune to manage tablets and computers.● Solutions expert on all enterprise security solutions, such as Duo MFA, end user training, KnowBe4, Perch SIEM, and SentinelOne. ● Led project to streamline quoting in Epicor. Project resulted in a 45% decrease in time for Sales to complete quotes. ● Designed and implemented a thin client solution to access Epicor MES for shop floor employees to access time entry, job tracking and material handling. ● Deployed Insight Software Spreadsheet Server software used for all fiscal reporting. Boosted ERP report generation and automated distribution.● Improved collaboration and communications by implementing Teams across the organization.

Plano, Tx, Us

• Responsible for the day to day administration of all PC’s, servers, LAN/WAN and telecommunication systems. This includes 7 Windows servers and 60 PC’s in the US and Canada.• Replaced aging NEC phone system with Avaya IP Office system. This included setting up our 8 person call center and implementing Datel Sweet! Software for call center monitoring.• Implemented Multitech FaxFinder server to eliminate the need for analog lines and to replace aging fax equipment. • Relocated corporate headquarters from Frisco to Plano. This included migrating data/voice to new carrier and breakdown/setup of all IT equipment. This was completed ahead of schedule with no downtime to our Operations team.• Upgraded wireless network to Aruba access points providing seamless coverage for the entire facility.• Implemented monitoring and trouble notification for all servers, network equipment and other critical devices using PRTG Enterprise Monitoring. This includes setting up custom sensors and monitoring of ERP application performance.• Responsible for management of the Epicor ERP system including database maintenance, reporting, printing and user creation.• Drastically improved uptime for critical servers and devices by analyzing issues and addressing them.• Implemented a Service Desk for the entire company to improve prioritization of issues and resources.• Worked with management to improve HIPAA compliance for all resources.• Manage vendor relationships, support contracts.• Implemented a secure transfer tool for FDA EMDR reporting.

● Consolidated systems and simplified IT management by migrating servers to Windows 2012.● Deployed Citrix Xen App 6 to enable accessibility to remote applications. ● Migrated the enterprise Exchange 2003 to 2010.● Integrated monitoring and alert notifications for all networks, servers, and critical devises using PRTG Enterprise Monitoring. Set up custom sensors and tracked application performance to advance data-driven insights and strategies.● Cut physical server count by 50%+ via planning and direction of the migration to a virtual server and SAN storage solution.

Culver City, California, Us

● Performed 6 security audits, including Nessus vulnerability scans, NMAP scans, and other security tests using Backtrack.● Planned, guided, and delivered the migration to a cloud server and SAN storage solution. ● Essential contributor to 3Com NBX 3000i support, including new extension and voicemail installations.● Set up automated alert management to bolster efficiency by 75%.

Manage the Americredit CA Unicenter r.11 environment. This includes creation of message records, event notifications, DSM tuning and discovery of enterprise devices.Perform network traffic analysis using Netscout nGenius and Wireshark to help identify and correct network and application performance issues.Meet with IT support departments to ensure we are monitoring all critical devices, applications and services, that thresholds are properly defined and escalations are properly documented.Utilize historical data to generate SQL and Netscout reports to identify trends across monitored items. Create and maintain the knowledgebase articles utilized by Americredit’s 24/7 NOC staff.Provide training and mentoring to the NOC staff to ensure they are able to provide the best support possible.

Saint Louis, Mo, Us