Mid Configuration Analyst
Current-Led the setup of the annual Open Enrollmentreconfiguration project for health insurance, utilizing thecompany’s proprietary platform. Coordinated with crossfunctional teams to ensure timely and accuratedeployment, addressing.-Provided expert support to clients regarding theirinquiries and concerns via Salesforce cases and email.Ensured prompt and effective resolution of issues,maintaining high levels of customer satisfaction andtrust.-Responsible for updating and maintaining theonline benefits enrollment and administrationplatform. Ensured configurations met clientspecific requirements while adhering to highquality standards. Focused on delivering a seamless customer experience by rigorously testing software configurations and performing quality assurance checks.
