Manager - Client Success
Current• Responsible for over $11 million in annual advertising sales retention revenue• Ranked first in new ad sales of $650k to existing clients in 2016• Oversee a team of 10+/- salespeople• 84% renewal rate year-to-date, rank first among peer group• Develop team culture and individual monthly coaching rhythms tailored to each reps’ needs• Manage reporting staff to prioritize client’s needs regarding customer service and sales• Monitor pipeline management of pending renewals and up-sell opportunities• Coach reps on sales process, negotiation tactics, portfolio management, career development• Implement standard best practices, recorded call sessions for both reps and peers• Stan’s Club Winner - Top 10% performer, company wide award