Michael Orusa Email & Phone Number

Atlanta, Georgia, United States

• Researched network fundamentals and enhanced understanding of network data flow using the OSI and TCP/IP models within the Aviation Information Systems Department.• Diagnosed and resolved network-related issues at the Physical Layer, utilizing FLUKE devices, at Hartsfield-Jackson Atlanta International Airport's Department of Aviation.• Installed and terminated Cat 5e and Cat 6 cables at the airport's Command Center and new maintenance offices, employing RJ45 and Keystone Jack termination heads to enable Power over Ethernet and direct network access.• Maintained positive customer relations and delivered exceptional customer service while resolving service tickets.• Shadowed and assisted network administrators with day-to-day tasks within the Aviation Information Systems Department.

Fayetteville, Georgia, United States

• Worked in a fast-paced environment and learned to adapt to new processes, procedures, and systems.• Communicated effectively with customers, supervisors, and team members.• Developed strong leadership, customer service skills and interpersonal communication abilities by working with a diverse group of customers and training new hires in all team member positions.

Kennesaw, Georgia, United States

• Privately tutored Computer Science students on Java concepts including object-oriented programing, elementary data structures, and algorithm design.• Facilitated hands-on coding exercises and practice questions to reinforce test-taking methods, and practical application.• Received positive feedback for clear communication, patience, and ability to adapt teaching methods to diverse learning styles.• Mentored students received on average a 35% increase on test scores upon completion of the tutoring sessions.

Bachelor Of Science - Bs, Computer Science, Sophomore

Education record