Michael Orusa Email & Phone Number

Atlanta, Georgia, United States

• Researched network fundamentals and enhanced understanding of network data flow using the OSI and TCP/IP models within the Aviation Information Systems Department.
• Diagnosed and resolved network-related issues at the Physical Layer, utilizing FLUKE devices, at Hartsfield-Jackson Atlanta International Airport's Department of Aviation.
• Installed and terminated Cat 5e and Cat 6 cables at the airport's Command Center and new maintenance offices, employing RJ45 and Keystone Jack termination heads to enable Power over Ethernet and direct network access.
• Maintained positive customer relations and delivered exceptional customer service while resolving service tickets.
• Shadowed and assisted network administrators with day-to-day tasks within the Aviation Information Systems Department.

Fayetteville, Georgia, United States

• Worked in a fast-paced environment and learned to adapt to new processes, procedures, and systems.
• Communicated effectively with customers, supervisors, and team members.
• Developed strong leadership, customer service skills and interpersonal communication abilities by working with a diverse group of customers and training new hires in all team member positions.

Kennesaw, Georgia, United States

• Privately tutored Computer Science students on Java concepts including object-oriented programing, elementary data structures, and algorithm design.
• Facilitated hands-on coding exercises and practice questions to reinforce test-taking methods, and practical application.
• Received positive feedback for clear communication, patience, and ability to adapt teaching methods to diverse learning styles.
• Mentored students received on average a 35% increase on test scores upon completion of the tutoring sessions.

Bachelor Of Science - Bs, Computer Science, Sophomore

Education record