Michael Osborne, Cpp Email & Phone Number

Dartmouth, Nova Scotia, Canada

Bedford, Nova Scotia, Canada

Bedford, Nova Scotia, Canada

Moncton, NB

• Supervised a staff of 52 direct reports during the evening order selection and shipping shift.
• Direct reports consisted of shippers, order selectors, forklift operators, loaders, inventory controllers, receivers, credit clerks, lead hands, office staff and truck drivers.
• Performed supervisory duties, including creating and submitting reports, maintaining inventories, scheduling staff and deliveries, arranging for shipping of product out of the warehouse, monitoring outgoing shipments.
• Responsible for daily approval and submitting of employee hours to payroll services, including any required adjustments.
• Performed supplemental duties in any of the supervised positions, on an ad-hoc basis

Moncton, NB

• Supervised a staff of 31 direct reports and multiple indirect reports across daytime receiving and evening shipping shifts.
• Direct and indirect reports consisted of shippers, receivers, order selectors, forklift operators, loaders, inventory controllers and quality controllers, shipping and receiving clerks.
• Performed supervisory duties, including creating and submitting reports, maintaining inventories, scheduling staff and deliveries, arranging for shipping of product into and out of the warehouse, monitoring incoming.
• Responsible for daily approval and submitting of employee hours to payroll services, including any required adjustments.
• Successfully lead several process improvement initiatives, including creation of a comprehensive database of all unionized staff detailing their current and past roles, trained skills, and statistics, cross-functional.
• Certified member of JOHSC since October 2014.

Moncton, NB

• Supervised a staff of six direct reports and nine indirect reports. Direct reports consisted of shipping and receiving staff. Indirect reports consisted of production staff.
• Conducted interviews and testing of prospective employees; Conducted new employee training and orientation, as well as process improvement and forklift training.
• Certified member of JOHSC, June 2012 – April 2014.
• Successfully trained a shipping and receiving team to operate under direct management, which they had not previously had.

Moncton, New Brunswick

• Assisted customers with troubleshooting of device, network, and email issues.
• Performed supplementary supervisory duties, including creating and submitting reports based on Avaya data, creating coach backs for internal resolution.
• Successfully lead a peer-mentoring initiative for return-to-work employees.
• Routinely recognized for providing superior customer service and support.

• Supervised a team of four operations support specialists.
• Responsible reporting and database management, monitoring staff attendance and adherence, requests, monitoring service levels, site trouble ticket statuses, and site staff scheduling.
• Handled all real-time requests and monitored all operations queues and staff schedule adherence for 23 sites across 21 skills.
• Member of JOHSC, 2006-2009

Halifax, Nova Scotia

• Responsible for Night Audit duties including accounting duties, such as balances and deposits, payments and maintaining hotel journals
• Responsible for concierge and front desk duties, as required, and for general security of property during night shift.

Summerside, Prince Edward Island

• Responsible for night audit duties, including accounting duties such as balances and deposits, payments and maintaining hotel journals
• General security of property during night shift.

Dartmouth, Nova Scotia

• Assisted customers with troubleshooting of device, network, and email issues, as well as device-specific issues (such as issues with Blackberry OS, Palm OS, etc).
• Performed supplementary supervisory duties, including creating and submitting reports based on Avaya data, creating coach backs for internal resolution, et al.

Dartmouth, Nova Scotia

• Supervised and coordinated activities of workers
• Engaged in verifying and keeping records on incoming and outgoing shipments
• Prepared items for shipment, including all notices, bills of lading, invoices, orders, and registered and/or dangerous goods forms
• Determined shipping priorities, work assignments, and shipping methods required to meet shipping and receiving schedules
• Oversaw incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of shipments
• Determined routing and legal load limits of trucks, according to established schedules and weight limits of provinces

Bachelor Of Science (B.S.), Psychology, 3.5 Gpa

Activities and Societies: Saint Mary's University Math and Computing Sciences Society (SMUMACSS)Minor in History

Diploma, Computer Systems Networking, 3.4 Gpa