Michael Ostrowski Email and Phone Number
Michael Ostrowski work email
- Valid
- Valid
- Valid
Michael Ostrowski personal email
Sr. Executive with 25 years of experience mostly in Financial Services (P&C, Banking, Life, Wealth Management).Passion for Contact Center Operations and improving the customer experienceCross-industry Certifications: Lean Six Sigma Black Belt, Project Management Institute PMP certification, Change Management (ADKAR Certified)FINRA Series 7 and 99
Raymond James
View- Website:
- raymondjames.com
- Employees:
- 18734
-
Svp (E.G., Managing Director) Operations - Customer Service And SupportRaymond JamesSaint Petersburg, Fl, Us
-
Senior Vice President Operations - Customer Service And SupportRaymond James Mar 2018 - Present-Sr. Executive in Operations leading contact center tooling and enablement, improving digital servicing, and advancing artificial intelligence capabilities-Responsible for the Branch & Concierge Services, Client Services, Digital Workflow Services, Cash Management, ACH and Cash Control contact center and back office operations-Accountability for Service Delivery including: Business Intelligence / Analytics, Strategic Planning, Finance, Workforce Management, Quality, Process Improvement, Knowledge Management, Training, Forms Administration and product owner for Contact Center and Service Tools
-
Executive Director, Planning & DeliveryCatalina Usa Apr 2015 - Mar 2018St. Petersburg, Florida, UsExecutive leadership role in Catalina's transformation office that migrated into an Operations leadership role. In the transformation office I helped stand up and lead an Enterprise PMO with responsibility for several of the company's most strategic initiatives. In Operations, in addition to owning the Enterprise's project intake and prioritization process, I stood-up and lead a Sales & Operational Planning function. -
Avp, Process & Project Mgmt.Western & Southern Financial Group Jan 2013 - Apr 2015Cincinnati, Oh, UsExecutive leadership for team of senior project managers and process improvement consultants that drove the Fortune 500 Enterprise's largest programs and process re-engineering efforts. Partnered with business unit leaders to help develop their strategies and business plans. Guided the Enterprise through its transformational program. Deployed continuous improvement program and lean concepts. -
Director, Operations & Chief Of Staff To Bank PresidentNationwide Bank Jan 2007 - Dec 2012Director of operations teams across multiple geographic locations including BPO. Provided leadership for bank-wide continuous improvement program and ADKAR change management program. Functional leadership for training, quality assurance, knowledge mgmt., second level customer support, complaint tracking, workforce mgmt., and operations reporting / metricsAs chief of staff, was the extension of the Bank President and Bank Leadership Team by assisting with key company issues, managing the flow and content of information, and supporting Board-level activity for the President and Leadership Team. Key areas of focus included strategic planning, business PMO, communications and special projects.
-
Consultant, Business Project ManagementNationwide Insurance Jan 2005 - Dec 2006UsProvided leadership and utilized lean six sigma process improvement to increase customer satisfaction, positively impact employee engagement, and reduce operating expenses for contact centers and back office operations across the Nationwide enterprise (including the Claims Call Centers, Mortgage Company, Office of Customer Relations, Nationwide Health Plans, and Claims Service Centers). -
Business Systems Analyst / Project LeadNationwide Insurance Jul 1998 - Dec 2004UsAssumed increasing roles of responsibility while working in technology; including analysis, implementation, vendor management and project management for initiatives such as the Claims Initiation and Assignment Middleware replacement project,ISO Claims project, and several lean six sigma project for the Claims EDI infrastructure that reduced run rates by over 50%
Michael Ostrowski Skills
Michael Ostrowski Education Details
-
University Of DaytonInternational Business -
University Of North Carolina At GreensboroMarketing
Frequently Asked Questions about Michael Ostrowski
What company does Michael Ostrowski work for?
Michael Ostrowski works for Raymond James
What is Michael Ostrowski's role at the current company?
Michael Ostrowski's current role is SVP (e.g., Managing Director) Operations - Customer Service and Support.
What is Michael Ostrowski's email address?
Michael Ostrowski's email address is os****@****ide.com
What schools did Michael Ostrowski attend?
Michael Ostrowski attended University Of Dayton, University Of North Carolina At Greensboro.
What skills is Michael Ostrowski known for?
Michael Ostrowski has skills like Six Sigma, Process Improvement, Program Management, People Management, Change Management, Business Continuity, Retail Banking, Internet Banking, Banking Operations, Management, Leadership, Pmp.
Who are Michael Ostrowski's colleagues?
Michael Ostrowski's colleagues are Kathryn Perry, John Gillcrist, Praveen N., Karig Stoup, Cfp®, Lincoln Badley, Danielle W., Eliza Lang.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial