Michael Otto Email & Phone Number

Egaleo, Gr

Athens, Attiki, Greece

Athens, Attiki, Greece

● Managed repair service network on a EU level, being part of the team supporting all EU countries local teams.● Provided support on contract negotiations and document setup, as well as secured up-to-date terms and conditions, labor fees, SLAs.● Administered 95 contracts (all EU service partners) on a regular basis.Accomplishments● Designed and set up a new booking process for “out of system” supplier invoices of €100,000 per year, achieving compliance for the company and good cooperation terms with suppliers.● Contributed to company liquidity by reducing financial risk and eliminating overdue payments for more than 100 service partners and dealers. ● Fully ensured Customer Satisfaction and reduced warranty costs (cost of sales) through consistently achieving repair operations targets. (repair time, spare parts availability, well trained technicians, first-time fix).

Athens, Greece

Undertook the role of Project Manager for the full transfer of Customer Service EUorganization to Sony Europe from Sony Mobile, caused by EU company reorganization.Coordinated EU countries Service Network Managers (SNMs) team of fifteen (15)Act as the EU contact point with Customer Service Headquarters in Tokyo, Japan, on matters of reporting, daily cooperation, and projectsManaged the Service Network of South Europe (France/Spain/Portugal/Italy/Greece/Cyprus/ Israel)Managed several Customer Service projects within the Region of Europe.(Repair Process, Audits, Parts Logistics other)Part of the high level management team's meetings with suppliers, for contract preparations and final agreementsAccomplishments:- Established and managed (recruited, trained, over- viewed) Europe and Israel Repair back-office team of 10 agents.- Responsible to run the outsourced activities of EU Repair Operations via B2X GmBH and later via Accenture SA.- Team of five (5) of agents, supporting the repair service network for 40 locations- Actively participated and followed up on Audits for all EU service partners- Consulting, on high financial impact findings after audits, (closing and follow upmeetings) with suppliers board members. (repair service companies)

Athens - Greece

- Responsible for Service Network operations performance (KPIs/SLAs/ support).- Managing up to 10 technical & logistic managers.- Managed external Contact Center (Teleperformance)- Participation in meetings with suppliers, for contract preparations / final agreements, at high level.- Actively participated and followed up on suppliers Audits. (Repair centers , Contact Centers)

Munich Area, Germany

Athens, Attiki, Greece

Greece, Athens

Greece, Athens

Greece, Athens

•Person in charge support and education service network chain of Siemens mobile.•Call Center Coordinator•Technician in the service department of Siemens mobile

Engineer'S Degree, Mechatronics, Robotics, And Automation Engineering

Diploma Of Education, Strategic Management