Michael Owens Email & Phone Number

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Austin, Texas Area

Houston, Texas Area

Performed all back office duties for VP of Services including Financial Analysis, Organizational structure, and reports/presentations to the Senior Management TeamIntegrated a new section within the Salesforce.com Opportunity to track and provide visibility into future projects.North American point of contact for implementation of new ERP and PSA systems.Developed and created new Metrics reporting for Services, including tracking past and current performance of the different divisions within the Services organization.Multiple specialized tasks involving SalesForce.com, Clarizen, Baan, Process on Demand, and Cognos.

Austin, Tx

Performed all Services Coordinator duties with relation to Warranty, Installation, and Global Deployment Program.Identified millions of dollars in expired warranties and worked with upper Management to create procedures to increase revenue through renewals.Designed, planned, and implemented modification to the LS website to capture End Customer information for use in renewal efforts.Recommended and coordinated adjustments to the Partner Portal to provide renewal information to the Partners.Developed and created Metrics reporting for GDP, AMS, and Installation.Multiple specialized tasks involving SalesForce, Oracle, Process on Demand, and Partner Portal.

Luminary Micro merged with Texas Instruments

Performed all Customer Service duties including processing of Design Registrations, Sample Requests, Purchase Orders, and Quotations in Salesforce.com. Performed duties as Salesforce.com Administrator for worldwide Sales and Marketing teams.Created multiple custom fields, reports, and dashboards in Salesforce.com as needed.Logged all POS data and approved/denied Ship & Debit claims from various worldwide Distributors.Created and generated various detailed presentations for the Executive Staff’s use during Board of Directors meetings.Hired and trained both temporary and permanent Customer Service Representatives as needed to assist with the increasing work load.Communicated directly with Executives, Sales Managers, Distributors, and Representatives on a daily basis to resolve issues and promote sales.Coordinated shipment and delivery of Samples, Training Materials, and Demo systems to Customers and Sales teams worldwide.

Support Center Manager – 3/2003 to 1/2006Created, hired, trained, and directed 15+ employees in a new department to increase the level of customer/employee support.Identified time frame in which most chargebacks occur and implemented a plan to aggressively attack and reduce these numbers. Decreased chargeback rate by 4+% in the given time period.Product Manager – 5/2002 to 3/2003Coordinated purchasing and product shipment for 40+ retail locations.Conducted weekly conference calls to discuss inventory status and perform detailed product training.Accessory/Satellite Manager – 1/2002 to 5/2002Performed Training and product procurement for Accessories, Satellite Radio, and Satellite Television products.Area Manager – 10/2001 to 1/2002Opened, staffed, and managed 4 Truck Stop retail locations in Texas and Oklahoma. Store Manager – 9/2001 to 10/2001Responsible for Sales, Inventory Control, Banking, Customer Service, and Staffing.Sales Representative – 8/2001 to 9/2001Sold wireless phones, accessories and satellite television products to Over the Road Truck Drivers.

Responsible for all operations of 3 mall kiosks and 1 Truck Stop kiosk location.Processed weekly inventory reconciliations and all banking aspects from my assigned region.Conducted trainings and performance reviews monthly with staff.Company sold in June of 2001.

Responsible for all operations of 3 mall kiosks and 1 Truck Stop kiosk location.Processed weekly inventory reconciliations and all banking aspects from my assigned region.Conducted trainings and performance reviews monthly with staff.Company sold in June of 2001.

Business Management

Education record