1. Provide administrative support to Manila staff to ensure the smooth and efficient operation of Asset & Facilities Management (Manage the procurement and configuration of Manila hardware, Monitor and maintain the inventory of hardware assets, purchasing stock, Vendor selection, POs, liaise with suppliers)2. Provide L1 and L2 IT Helpdesk Support for all Crayon locations with a 700+ user base. This includes but is not limited to:- Troubleshoot and assist with Windows and Mac computers, mobile phones, and printers- Setup and maintain user access for all IT systems such as MS O365, AD across the group- Setup of new equipment, imaging PC's & installing software where required- Manage IT induction and training- Provide technical support, both remote and onsite to the meeting room devices, desktop hardware, and software/cloud systems- Occasionally perform physical IT-related tasks such as carrying computers, installing network cabling and equipment, etc3. Assist the IT senior team members with BAU tasks related to network and systems-related projects (Teams calling, onsite support, assist with tasks related to Network Infrastructure, Office 365 and user management, …)4. Work with Security team to execute on privacy, security, and compliance obligations throughout the delivery of support services and help support the Audit team to maintain company’s ISO certification5. Take overall responsibility for onsite facilities management in Manila (building management, office access, logistics, maintenance and other admin activities)

- Attend to support requests – Via ticketing system- Ensure internal systems are being maintained in line with IT policy- Assists users with and add/moves/changes to their workspace or devices- Administer concierge suite licensing – adds/moves/changes, etc.

- Assist in Network and System Admin duties, tasks, and projects- Managing the Information Security policies and protocols of the company- Troubleshoot software, hardware, and network related problems- Help manage servers and network devices- Setup accounts, install software, and configure IT products- Assist in setup, transfer and configuration of workstations- Conducts research, perform proof-of-concept, and implement IT projects

-Provide first-level support and resolution to end-user’s IT concerns in a responsive and service-oriented manner.-Troubleshoot software, hardware, and network related problems.-Setup accounts, install software, and configure IT products.-Assist in setup, transfer and configuration of workstations.-Conducts research, perform proof-of-concept, and implement IT projects.

-Transcribe audio files into an online web interface-Update and maintenance of data management lists-Communicate with clients via e-mail and telephone when the need arises-Be a positive advocate for the causes of the company

-Worked with 3 LOB's on 1 Account Namely Voice,Chat,Case

 Arise with solutions to technical issues using Information Systems (software & hardware) skills for various companies and clients. Gain hands-on field experiences through an internship or recommendation from gained trust from my previous clients/ companies.