• Hired by OpenTable directly as a remote agent during transition centralizing Customer/Technical Support to Denver, Colorado office. • Supported, configured, troubleshooted settings, computers, networks, printers, mobile devices, routers, modems, virus scanners, apps on a Windows, iPad, MAC, iPhone, Android for Restaurants, Diners. • Worked closer with Account Managers/Executives, Upgrade Specialists to reach optimum response time and solutions for client’s needs. • Assisted 3rd… Show more • Hired by OpenTable directly as a remote agent during transition centralizing Customer/Technical Support to Denver, Colorado office. • Supported, configured, troubleshooted settings, computers, networks, printers, mobile devices, routers, modems, virus scanners, apps on a Windows, iPad, MAC, iPhone, Android for Restaurants, Diners. • Worked closer with Account Managers/Executives, Upgrade Specialists to reach optimum response time and solutions for client’s needs. • Assisted 3rd party IT companies/POS vendors in guiding and configuring environments to allow our products to work. This position was a continuation of the previous position from Service Response Partners. Show less

• Configured and tested routers using Remote Connectivity Apps to OpenTable Software for Hotels and Restaurants in North America and Europe using Remote Tools like VNC and join.me• Provided customized configuration and instructional documentation for Restaurants and hotels• Provided Internal HelpDesk (Active Directory, Group Policy) for OpenTable staff.• Provided meticulous documentation for case notes, Customer Service QAX scored 95.6%• Supported OpenTable products by… Show more • Configured and tested routers using Remote Connectivity Apps to OpenTable Software for Hotels and Restaurants in North America and Europe using Remote Tools like VNC and join.me• Provided customized configuration and instructional documentation for Restaurants and hotels• Provided Internal HelpDesk (Active Directory, Group Policy) for OpenTable staff.• Provided meticulous documentation for case notes, Customer Service QAX scored 95.6%• Supported OpenTable products by phone and email in English/French for both US/UK/French Canada.• Configured Modem/Routers (Rogers, Bell, Shaw, Comcast, Spectrum, Verizon/D-link, Cisco, Fortinet, Sonicwall and others) of all major North American ISPs/vendors troubleshoot, • Configured and trained clients on OpenTable reservation systems• Installed printers and maintain OpenTable Servers at restaurant/hotel sites from a Virtual Office Gifts Trained, solved diner's and restaurant's concerns by phone and email (English and French).• Introduced templates to my case write-ups to increase my call productivity output by 40%.• Introduced templates to my email and case processing to increase case processing productivity by 200%. Show less

•Wrote and implemented test scenarios and test plan for NFS Client/Server/Gateway products. Performed basic functionality, regression, performance, black box and sanity test for the ‘content drive’ portion of the company’s product. •Tweaked Batch/VBS, Dos Scripts to include more automated testing scenario tests (file copy, directory copy, volume copy tests over the NFS Protocol). Reported, tracked and retested bugs for the company product lines. Reproduced specialized customer related… Show more •Wrote and implemented test scenarios and test plan for NFS Client/Server/Gateway products. Performed basic functionality, regression, performance, black box and sanity test for the ‘content drive’ portion of the company’s product. •Tweaked Batch/VBS, Dos Scripts to include more automated testing scenario tests (file copy, directory copy, volume copy tests over the NFS Protocol). Reported, tracked and retested bugs for the company product lines. Reproduced specialized customer related bugs, provided development with debug, tested and then released the patch. Worked with Visual Studio, Visual Basic and SQL Server 2008 to create the backend for automated testing. Show less

•Performed basic functionality, regression, performance, sanity and black box testing during software development life cycle for a variety of systems. •Created an SQL backend to manually store test results as well as a web based front end to display stored results. •Maintained the NIS, NIS+, LDAP Windows and Unix NFS Server environments for testing and bug reproduction. •Performed troubleshooting techniques to help isolate debug results using network tracers, debuggers and log files.… Show more •Performed basic functionality, regression, performance, sanity and black box testing during software development life cycle for a variety of systems. •Created an SQL backend to manually store test results as well as a web based front end to display stored results. •Maintained the NIS, NIS+, LDAP Windows and Unix NFS Server environments for testing and bug reproduction. •Performed troubleshooting techniques to help isolate debug results using network tracers, debuggers and log files. •Reported, tracked and retested bugs. Maintained hardware inventory lists for machines locally and remotely in lab. Built/deployed and maintained environments within a VM Ware environment. Assessed and applied Risk Managed when needed. Maintained and tested Windows and Unix test labs. Provided metrics analysis to development in house and while on site. Tested in Windows and Web environment. Show less

-Administered, maintained several dozen Windows/Unix computers and the network in a testing lab.-Patched configured Operating Systems-Wrote/contributed to the testplan-Performed Pre testing of patches fixes before they were approved to send to QA department for QA Testing.-Go to person for Novell/Client related issues

-Performed duties problem solving, trouble shooting, guiding, researching, testing issues for customer's who contact this support center by calling and emails.-Supported both Windows and Unix environments-Tested third party software in conjunction with NFS Products (Client, Solo, Server,. Gateway)-Contributed to monthly FAQ (Frequently Asked Questions) submissions.-Performed top three (weekly) in the queue for case volume

-Performed duties problem solving, trouble shooting, guiding, researching, testing issues for customer's who contact this support center by calling and emails-Supported both Windows and Unix environments-Created light LPR/LPD/NFS Printing training for colleagues-Contributed to monthly FAQ (Frequently Asked Questions) submissions.-Performed top three (weekly) in the queue for case volume

Ran the 200+ computer lab as part of the help desk team. Assisted students with a variety of lab related issues, network accounts, printing, connectivity and general computer help. Informally tutored students on computer/internet related topics.