Michael P. Email & Phone Number

North Carolina, United States

Dammam, Eastern, Saudi Arabia

• Provides’ assistance to the Chief Executive Officer that includes, data-entry, word processing, information research, record keeping, taking and directing telephone messages, draft memos and correspondences and other reports as required.• Overseeing general office operation. Facilitate, supervise and communicate with subordinates, other parties, divisions and clients.• Track and follow up KPIs and action points status assigned by the CEO to division managers and facilitates meeting reviews.• Coordinates all travel arrangements of CEO and VIP Guests as well as create travel itineraries and schedules in accordance to authorized travel requests.• Coordinate’s appointments and meetings as well as managing the calendar and schedules of the CEO.

Dammam, Eastern, Saudi Arabia

• Answer telephones and give information to callers, take messages, or transfer calls to appropriateindividuals.• Arrange conferences, meetings, and travel reservations for Managers and office personnel.• Prepares presentations, divisional Balance Score Card and KPI reports.• Compose, type, and distribute meeting notes, routine correspondence, and reports.• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.• Maintain scheduling and event calendars.• Schedule and confirm appointments for clients, customers, or supervisors.• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.• General support to HR /Admin matters.

Doha, Qatar

• Sells cash management products to existing and potential customers who may have aborrowing or non-borrowing relationship with the bank.• Responsible for generating revenue of the Branch through individual or corporate sales.Establishing and maintaining strong relationships with individual or corporate clients.• Gathering information about customers, markets, competition, operations and customerservice as well as provides after sales service to all the bank clients.

Metro Manila

• UnionBank of the Philippines customer service caters to the credit card business, loans, cash management, treasury and accounts of the local government employees.• The team generates revenue through card replacement, card conversions and card renewal.• Implements agent’s adherence to all bank policies and procedures applicable to Call Center operations.• Ensures 100% accuracy rate on information given to clients regarding inquiries on the various products and services of the bank.• Initiate cross selling of various bank products especially credit cards to existing clients• Accommodate ad hoc or walk in clients• Performs sales and marketing to bank clients within the branch.•Ensures resolution of requests and complaints (whether customer service or authorizations related) within set service levels.

Pasay, National Capital Region, Philippines

• Responsible for assisting, filing and recording office records and data.• Prepares reports on seizure and protests cases, notice and declaration of abandonment.• Performs computer and typing tasks as may be required by the Legal Officers.

Quezon City, National Capital Region, Philippines

• Retrieves updated data of subscriber’s history of payments and accounts from ICMS programand prepares them for call-out exercises.• Assists the subscribers on phone-in queries and account concerns and escalates their billingcomplaints to the concern group or department.• Generates report of daily call-outs using Excel sheet.