Lead the third party risk management practice.

Manage key relationships with service providers in the Security, Networking, Communications, and IT Operations Run space ensuring quality of services delivered meets the business needs and SLA’s are achieved. Responsible for planning, budgeting and analysis for operational spend while maintaining a consistent focus on value and cost reductions. Managed network enhancements to facilitate move to cloud including SDWAN, and cloud proxy services. Responsible for migration from internally hosted Cisco IP telephony to Verizon VNS-SBCaaS and MS Teams telephony servicesManaged delivery of IT services to all remote offices and opened five new offices over the last twelve-months. Drove migration of systems to new co-located data center for Americas operations achieving increased security and resilience.

Development and implementation of Cybersecurity program to protect companies’ assets in accordance with New York Department of Financial Services Cybersecurity Regulations. Developed and implemented third party vendor risk management program. Partnered with Enterprise Architecture team to develop security strategy and product roadmap. Partnered with Compliance team to ensure proper polices in procedures to support GDPR. Managed third party SOC engagement and expanded scope of services to reduce cyber risk. Drove effort to implement disk encryption across the end user and server estate. Led annual Security Risk Assessment program as well as Pen Testing and remediation efforts.

Led IT due diligence for M&A team. Led portfolio of IT projects to integrate AgriLogic, a crop Insurance company upon purchase. Projects included Active Directory and Email migration, move to new tier 4 data center, setup highly resilient virtual server environment, build out of disaster recovery capabilities, migration of 380 employees to new environment including more stringent security controls, and establishing new policies for security and support. Identify need for Application performance monitoring solution to enhance our ability to proactively identify performance issues before reported by end users and to assist in troubleshooting once identified. Selected solution, ran proof of concept, developed cost/benefit analysis, configured, established alerts, developed reports and socialized system to wider IT group. Developed key relationships within the Insurance organization to ensure IT services are delivered effectively. Lead US IT teams for Office openings, moves and changes and developed a standard office opening package used to specify all IT needs, including Server room size, rack, UPS, power and AC requirements, cabling, and Video Conferencing. Ran Incident management team in US responsible for responding to major incidents, understanding the situation, minimizing the damage or downtime and getting the appropriate technical resources involved to resolve. Member of Change Control Board to review all proposed changes to our production environment, determine if the change meets requirements for implementation such as business sign off, complete implementation plans, DR test completed if major system change, and documentation up to date. Member of Problem Management team which reviews operational problems experienced by end users, making sure a root cause is established and identifying if any changes in process or systems are needed to prevent from happening again.

Develop key relationships within the Reinsurance organization to ensure IT services are delivered effectively. Trusted advisor for IT strategy, project initiation and budgeting. Key escalation point for business, and to bringing the appropriate resources together to work on solutions

Managed infrastructure, application development, support, and maintenance for offices in North America and Bermuda. Implemented VMware virtual server and desktop infrastructure. Implemented Business Objects, Broadcast Agent, Web Intelligence, and developed a custom universe to support detailed experience and metric reporting. Implemented customized document scanning and routing software to classify and store claim files into SharePoint document libraries. The software uses metadata from the SICS/nt claims system and produces 2D barcode page separators to be used when scanning the documents to route them to the appropriate document library section. Established disaster recovery site for North American operations. Developed and successfully tested recovery plan. Implemented Recovery Planner, an online disaster recovery planning and documenting tool. Acted as project manager for two major upgrades of SICS/nt, the reinsurance underwriting, accounting and claims system and implemented SICS/nt at our Bermuda office. Developed and implemented daily feeds from our reinsurance underwriting, accounting and claim systems to our group data warehouse. Supported the finance department’s use of SunGard Enterprise Accounting System, managed upgrade projects from version 5 to 6 and from 6 to 8

Managed team of business analysts and developers writing a custom Reinsurance accounting system with modules for client and treaty inventory, cash receipt, cash and accrual accounting, claims, and underwriting in Informix. Converted legacy ABC General Ledger and Accounts Payable data to Freedom Financial General Ledger and Accounts Payable system. Designed and developed the LifeRe EIS system in Pilot Software’s PDSS Environment, which consists of a multidimensional database back end and object based front end. This system allows users to review all P&L accounts at a treaty level on a monthly, quarterly, or yearly basis. It also produced full P&L Statements in any number of views on a STAT or GAAP basis. Assisted in the development and rollout of an in-house imaging system using Visual Basic, Windows API calls and Kodak Imageview Software. Assisted in the design and development of “open/Lifeflow” an Underwriting system, which was developed using Wang Software’s open/Workflow and open/Image products. This was developed in a joint venture with Wang Software to be sold into the direct insurance market. Participated in planning and execution of converting Cigna Re’s data into our business systems after purchase. Part of a team implementing Oracle Financials General Ledger and Accounts Payable system. Overseeing development of all interfaces into and out of the Financial packages.