Michael Devor Email & Phone Number

Farmington, Mi, Us

Novi, Michigan

• Provide feedback and assistance regarding SQL performance with respect to hosted and self-hosted implementations of Attendance Enterprise and Attendance on Demand solutions.• Provide guidance and input at various level of support from end users through engineering on problem resolutions, custom solutions and enhancements.• Develop and apply custom integration and migration solutions to both internal and external stakeholders within the hosted Attendance On Demand environment.• Assist in developing dynamic maintenance solutions for the hosted Attendance On Demand environment

Farmington, Michigan

• Evaluate technical requirements for five departments and ten roles within the Service Operations Group.• Develop and implement a twenty-five topic training program within six months including a “Train the Trainer” program.• Assist senior management in developing tools for continual role-based evaluation of technical skills, knowledge, and ability.• Create and review certification course materials in partnership with the training department.• Provide guidance, evaluation, and direction to all Service Operations Group members for issue resolution, project management, and client care.• Perform remote maintenance, configuration, and end-user technical support for a 350 user / 10,000 employee system with over sixty-five networked time clocks.

Farmington, Michigan

Farmington Hills, Michigan

• Responsible for developing and organizing a new department dedicated to providing services outside of standard technical support.• Hire, train, develop, and manage a 5-person team representing the top technical staff within the company.• Provide internal and external system implementation services including project management, business and system analysis, implementation, and training. • Program, test, and document custom module operation, SQL programming, and reporting requirements.• Design and deliver custom training programs for channel partner sales and technical staff.• Write and review new technical documentation and training materials in conjunction with the training and documentation department.

Farmington Hills, Michigan

• Senior technical support team member providing assistance to channel partner technicians with installation, configuration, troubleshooting, and repair of proprietary time and attendance software and time clocks; as well as integration with Windows 2000 and 2003 Server security and Internet Information Services.• Provide on-site and remote maintenance, configuration, end-user technical support, and training for a 200 user / 8,000 employee system with over fifty networked time clocks.• Document and test software and hardware programming and development issues.• Participate in departmental onboarding process as new employee mentor and team leader.• Contribute to departmental policy and procedure definition.• Expand support offerings to include network, server, and database administration.• Develop support documentation and training material for utilization of in-house training department as part of the support technician certification process.

Pismo Beach, California

Network Administrator• Design, install, and maintain a distributed Novell and Microsoft server environment for the development and operation of proprietary telecommunication service. • Increase knowledge of network hardware and software through mentorship under company owner and lead developer.• Achieve Btrieve mastery to provide system growth guidance and technical support.

Lompoc, California

* Designed various Peer to Peer networks for small offices* Created specifications for future computer purchases of individuals and small business.* Performed troubleshooting for various brands of PC's and peripherials.

Lompoc, California

* Responsible for the operations and maintence of the California and Washington facilities PC networks including the Home office also located in Lompoc Ca.* Managed the telephone helpline for endusers.* Managed and maintained the inhouse 4 Server Novell Network developing and running backup, upgrade and maintenance procedures.* Responsible for the hiring and supervision of personel for Inventory Data Collection.

Lompoc, California

Senior Computer Technician* Responsible for design and installation of customer Peer to Peer and Novell Networks.* Designed and installed inhouse network used for inventory, accounting and billing.* Managed inhouse repairs and assisted on inside sales.

San Luis Obispo, California Area

* Responsible for troubleshooting and repair of various brands of PC's and peripherials.* Performed inhouse/onsite and telephone support for clients on both hardware and software issues.