Michael Mole Email & Phone Number

Jackson, California

Help clients achieve financial success through relationship building and gaining full understanding of client's goals, hopes, and dreams. Matching them to tools and resources and creating a plan to ensure success.

Central Valley California

• Lead 60 branches in the Region to adopt new behaviors, expectations, and operating routines that ensure effective execution of the affluent strategy to achieve growth and improve the customer experience.
• Provide consultation to Senior Leadership based on data analysis and observation.
• Conduct training, teaching, and coaching through on site and virtual facilitation improving employee skill, confidence, and acumen.
• Build strategic partnerships across lines of business that create joint ownership and collaboration to improve results and customer experiences.
• Champion changes in the business and connect them to the broader transformation to run affluent more effectively and efficiently.
• Successfully launched new Premier Program resulting in record growth and best in class P&L performance.

Northern And Central California

• Developed strategy and coaching protocols to meet business objectives and improve the customer experience.
• Created and facilitated skill development programs including audio-visual presentations to address manager and employee knowledge and skill gaps.
• Evaluated business performance and provided feedback and recommendations for improvement to senior leaders.
• Collaborated with management in the communication and implementation of company directed initiatives.
• Acted as subject matter expert in customer experience strategy and complex product lines and businesses.
• Through effectively partnering across business lines led the region to be the leader in credit growth in both consumer and small business segments.

Northern California

• Responsible for the effective management of multiple Wells Fargo locations that provide products and services to diverse marketplaces while meeting performance objectives of Wells Fargo Bank including regulatory.
• Developed and implemented effective business strategies to meet the unique needs of the communities demographics.
• Planned, managed, and conducted all human capital activities including manager performance evaluations, recruiting, employee development, training, and performance management.
• Collaborated with various partners to deepen customer relationships, mitigate risk, and improve customer experiences.
• Built high performing teams through several acquisitions and mergers.
• Actively participated and represented Wells Fargo in various community, civic, and professional organizations.