Help clients achieve financial success through relationship building and gaining full understanding of client's goals, hopes, and dreams. Matching them to tools and resources and creating a plan to ensure success.

Lead 60 branches in the Region to adopt new behaviors, expectations, and operating routines that ensure effective execution of the affluent strategy to achieve growth and improve the customer experience.• Provide consultation to Senior Leadership based on data analysis and observation. • Conduct training, teaching, and coaching through on site and virtual facilitation improving employee skill, confidence, and acumen. • Build strategic partnerships across lines of business that create joint ownership and collaboration to improve results and customer experiences. • Champion changes in the business and connect them to the broader transformation to run affluent more effectively and efficiently.• Successfully launched new Premier Program resulting in record growth and best in class P&L performance.

Developed strategy and coaching protocols to meet business objectives and improve the customer experience. • Created and facilitated skill development programs including audio-visual presentations to address manager and employee knowledge and skill gaps. • Evaluated business performance and provided feedback and recommendations for improvement to senior leaders. • Collaborated with management in the communication and implementation of company directed initiatives.• Acted as subject matter expert in customer experience strategy and complex product lines and businesses. • Through effectively partnering across business lines led the region to be the leader in credit growth in both consumer and small business segments.

Responsible for the effective management of multiple Wells Fargo locations that provide products and services to diverse marketplaces while meeting performance objectives of Wells Fargo Bank including regulatory operations, accounting operations and human resources operations.• Developed and implemented effective business strategies to meet the unique needs of the communities demographics. • Planned, managed, and conducted all human capital activities including manager performance evaluations, recruiting, employee development, training, and performance management. • Collaborated with various partners to deepen customer relationships, mitigate risk, and improve customer experiences. • Built high performing teams through several acquisitions and mergers. • Actively participated and represented Wells Fargo in various community, civic, and professional organizations.