Michael Paff Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Market research, development and launch of a customer solution to uplift the financial wellbeing of every day Australians. Established to fulfil the needs of a broad market segment who would benefit from bespoke guidance not currently offered in between the existing solutions of financial advice and financial counselling

Strategic and commercial accountability for Customer Strategy and Experience, Product Management, Operations and Channel Management ($24b AUM, $1.8b API, 600 staff – AU, NZ & India). Sponsor of the digitisation and automation of both engagement and servicing capabilities across the business. My priorities included implementing a customer focused strategy.

Accountability for key facets of business separation including establishing the customer servicing functions and developing an independent trustee operating model. Sponsor of material legislative change to improve outcomes for customers and simplify the business. My priorities were improving product sustainability and driving greater customer relevance to.

Accountable for the leadership of AMP Financial Planning the largest self-employed advice business (1500 Advisers), the direct to Customer Assist business with 200 staff and AMP’s employed advice business with 300 staff. My priorities encompassed reshaping the network for future sustainability, driving practice based capability, compliance and.

Accountable for leadership of the middle and back office teams that support our core Advice based channels. This encompassed a broad range of functions that were geographically spread and in excess of 500 staff focusing on improving the control environment, rationalising and improving the efficiency of technology, uplifting technical capability and driving.

Sydney

Accountable for the Groups Customer strategy (2m Customers) including segmentation, developing relevant segment offers, achieving end to end strategic alignment behind these across the organisation, and enablement of the key themes of customer onboarding and activation, personalised customer lifecycle engagement and retention across AMP Australia. Shifting.

Accountable for strategic, operational and financial leadership of AMP’s Retail and Group Life Insurance business with 120 staff generating $800m in annual premium income and $160m profit.

Provided strategic and operational leadership of the Underwriting, Claims, Product and Operations Functions with 130 staff, a $40m a year operating budget and $400m in claims payments.

Accountable for the Finance Function supporting the Australian Life Insurance Business.

Artificial Intelligence - Strategies For Leading Business Transformation

Strategic Innovation Program For Small Business

Strategic Marketing Management

Leading Product Innovation

Negotiation And Decision Making

Master Of Management

Master Of Applied Finance

Professional Year

Accounting, Accounting