Michael Painter Email & Phone Number

Irvine, California

Irvine, California

Cypres, Caifornia

- Place and manage outbound calls to prospective clients on daily basic.- Perform analysis on merchant statements received showing saving potential with systemtransaction management by card type and effective rates.- Initiate and finalize sales with an emphasis on cost reduction, process improvement, and ease oftransition.- Maintain and build upon new merchant relationship with monthly account status call and reviewingtransactions and merchant statement.- Address and perform necessary follow-up on new merchant questions and concerns ensuringmerchant status as an active client.- Update Sales-force CRM with all calls placed noting merchant disposition and remarks forsubsequent follow-up.- Attend and participate in monthly sales meetings.

 Maintain and oversee assigned client base of 200 salon and mobile based clients. Direct contact made on scheduled basis to solidify sales and up sell additional products, solutions and blends. Increased client base by 10% through marketing and e-commerce utilization. Improved sales analysis through implementation of structured, streamlined reports utilizing report ‘templates’ Generate Monthly Sales Reports and Graphs for Monthly Sales Video conference  Utilizing Salon database place calls to potential new clients for possible product samples shipment

 Determining factory service requirements and other problems as defined by Customer. Opening Repair Orders with defined tasks along with subsequent pricing for parts and labor while communicating job status along with any intangibles that may have arisen during scope of job. Closing out and invoicing all Repair Orders by ensuring all job related tasks have been completed , documented and logged. Perform ‘end of job’ walk-through on all assigned RO’s Created individual and combined job-tracking for department and technicians improving reporting on overall job efficiency.Co-ordinated all Law Enforcement vehicle reuirements with 3rd Party Vendor on various paint designs for both city and agency. Led design efforts for City of Lake Elsinore PD and incorporated city Logo into layout.Act as Liason between Law Enforcement agencies and paint and design staff for over 30 different Police Departments in California.

Initiated, formalize and closed on customer sales internally (retail) and increased external (wholesale) customer base. Increased merchant and retail client base improving overall client/customer satisfaction.Assist artist with design of all artwork utilizing client input and paint selections. Follow-up with all departments on artwork and paint accuracy from initial drawings, sketches and CG to final product Initiate work requirements by opening new Work Order requests.  Define scope of work including but limited to Art and Graphics design and colors generating visual concepts of customers ideas using sketches and computer generated images from initial concept to final draft  Communicate job progress with customer through job phases until job completion. Actively seek out new clients through ‘cold-calling’, Trade Shows and Events Maintain and update company database in a small business environment. rollout and client delivery.

AVPManaged Computer/NOC/Production Support Teams.Provided 1st and 2nd level support for system, application and reporting updates.Defined, created and maintained S.O.P.’s and C.O.S.’s.Managed Hi-Visibility projects along with major system/application upgrades.Oversee and participate in both Change/Quality Management and Disaster Recovery Plans and Tests. Defined requirements and identified staff to create a new department for a ‘start-up’ service bureau in support of both the Business and Technology departments with the Production Support Department

Defined, developed and created the Data Aquisition Department from existing staff in support of the Accounting business department. This department would eventually become the centers Production Support Department handling all data transfers (both incoming and outgoing) as well as providing 1st, 2nd, and 3rd level support of the centers various Accounting systems and platforms. Defined, tested, and implemented all Disaster Recovery and SAS70 Audit requirements as well as actively participating in Change Management and Quality Assurance initiatives, testing, and production implementation. Defined and created Core Operating Standards (COS) and Standard Operating Procedures for the department. Assumed all of IT Operations (Operations, Production Support, and NOC) management responsibilities.

Implemented Process Improvements, software conversions, and cost reduction initiatives for acquired data centers both domestically and abroad. Installed, tested, and fine-tune various new software and or products. Act as primary liason between client and company in managing various aspects for client conversions.

Providing banking software, facilities management and information systems and services to the banking community. Managed Computer and Network Operation. Provide 24x7x365 support for hardware, software maintenance and upgrades as well as process improvements. Managed Computer and Network Operations Supervisors for City National and Imperial Bank Data Centers and consulted and managed overseas operations. Provided 2nd and 3rd level system, application and process.Troubleshot exceptions and provide real-time investigations and resolutions. Responsible for nightly batch cycle and online/ATM updates.Documented, reported and escalated any unresolved issues or concerns and maintained Incident Reporting System. Provide daily, weekly and monthly status reports.

Supervised and managed all aspects of Data Center Operations for both single and multi Bank Platforms both domestically and abroad( Asia) in a 24/7 x 365 Service Bureau environment. Act as Conversion Specialist for acquired institutions in transitioning from exsisting platform to ALLTEL software systems. Ensured all aspects (Network, Operations, and Production Support) were staffed and monitored in compliance of companies and clients policies and procedures. Led Change Management, Audit Compliance, and Disaster Recovery for the group. Performed staff evaluations and salary recommendations as well as managing all aspectsof the companies disciplinary process.

Supervised and managed all aspects of Data Center Operations for both single and multi Bank Platforms both domestically and abroad( Asia) in a 24/7 x 365 Service Bureau environment. Act as Conversion Specialist for acquired institutions in transitioning from exsisting platform to ALLTEL software systems. Ensured all aspects (Network, Operations, and Production Support) were staffed and monitored in compliance of companies and clients policies and procedures. Led Change Management, Audit Compliance, and Disaster Recovery for the group. Performed staff evaluations and salary recommendations as well as managing all aspectsof the companies disciplinary process.

CERTIFICATES: IBM VSE Operations, Alltel Information Services: Little Rock, AR 1985 IBM MVS Operations, Alltel Information Services: Little Rock, AR 1987 IBM VM Operations, Alltel Information Services: Little Rock, AR 1988 IBM AS400 Operations, Alltel Information Services: Little Rock, AR 1990 Managing People: Conflict Resolution, Alltel Information Services: Little Rock, AR 1992 Managing People: Guidance and Direction, Alltel Information Services: Little Rock, AR 1993 Managing People: Employee Selection, Alltel Information Services: Little Rock, AR 1995 Consulting Skills for IT Professionals, Alltel Information Services: Little Rock, AR 1996