Michael Painter Email & Phone Number

Annapolis, MD, US

Santa Clara, California, US

Santa Clara, CA, US

• Provide Federal Agencies & Fortune 500 customers with an experienced, named, post-sales Customer Advocate / Trusted Advisor delivering essential onsite & remote Technical Account Management activities. As a member of.
• Critical Situations & Incident Management – Single point-of-contact for all Customer Support activities & events to drive problem & incident resolutions working closely with Pure Support Engineers, Escalation.
• Implementation of Pure Best Practices – Provide technical advice & guidance to implement Pure Storage best practices with respect to installation, configuration, operation, capacity management, performance analysis.
• Software Releases – Becoming intimately familiar with the customer’s environments, procedures, & configurations, advise & recommend new software releases relevant to customer’s environment to support the successful.
• Root Cause Analysis (RCA) – Together with Support Engineers & Escalation Management, write, edit, review & deliver Root Cause Analysis reports for Pure customers following the resolution of critical incidents.
• Performance Analysis – Review the performance of FlashArray & FlashBlade systems to identify performance bottlenecks & recommend fine-tuning of Pure Storage systems when appropriate.

Annapolis, MD, US

• Applying strong technical, interpersonal and communication skills, provided essential Business Development activities designed to increase Federal Government market penetration for an established Service-Disabled.
• Exercised exceptional communication and negotiation skills to identify, foster, negotiate, and finalize new business partnership agreements enabling Immersion Consulting to enhance their capabilities and increase the.
• Supported new business opportunities by writing, editing, reviewing, and evaluating proposal responses to ensure all replies are relevant, accurate, and meet RFI/RFP requirements.

• As Senior Project Manager I managed the delivery of billable Professional, Consulting, and Resident Engineering Services ($12M+ annually) at Marriott International to plan, deploy, maintain, upgrade, and provide.
• Managing the full life cycle of highly-complex, high-risk projects from requirements gathering, architectural design, implementation, testing, delivery, customer acceptance and ongoing support.
• Working directly with Dell/EMC, VMware, Cisco, Marriott IT management, and ECEI project engineers to develop and manage, overall project goals, schedules, budgets, issues, risks, reporting, milestones, and deliverables.
• Coordinating and supervising a staff of seven onsite Dell/EMC, VMware, Cisco, F5, and Checkpoint resident engineers to provide quality post-delivery support while ensuring adherence to established schedules, quality.
• Working collaboratively with Marriott IT resources to successfully migrate from Remedy to ServiceNow Problem / Change Management software systems, including the identification of Configuration Items for the Cloud.
• Developing statements of work (SOW) and project plans that delineate the roles of ECEI Professional Services, Dell/EMC engineers and Marriott IT staff in the implementation of the designed solution.

Round Rock, Texas, US

• As Senior Service Account Manager (SAM) for EMC’s Federal Customer Services organization I served as a Trusted Advisor establishing long-term relationships focused on the total customer experience and satisfaction for.
• Managed a diverse and complex scope of support issues as the single point-of-contact for all EMC Customer Service activities.
• Established and maintained close working relationships with internal support delivery teams, customer support teams, and customer contacts in order to manage the delivery of recommended / agreed-upon support services.
• Communicated timely and relevant Customer Service updates and recommendations to ensure high-availability and maintain required levels of compliance and performance.
• Utilized excellent communication, presentation and interpersonal skills to effectively communicate, interact, and build relationships with CxO level personnel.
• Maintained current technical knowledge of the entire EMC product line and future product direction.

Round Rock, Texas, US

• As Technical Solutions Senior Project Manager for EMC’s Federal Client Services organization I managed the delivery of ($2.5M+ annually) billable Professional and Consulting, and Resident Engineering Services deploying.
• Managed the full life cycle of highly complex, high risk storage projects from requirements gathering, architectural design, implementation, and testing, through customer acceptance and turnover to EMC’s Customer.
• Was instrumental in the planning and execution of cross-country Data Center Migrations and Relocations for both the of Department of State (DoS), and the Executive Office of the President (EOP).
• Developed project / program implementation plans that articulated the role of EMC Consulting, Professional, and Customer Services in the delivery of the designed solution.
• Worked closely with customer management and the EMC project team to develop overall project goals, plans, schedules, reporting requirements, milestones, and deliverables during each project phase.
• Coordinated and supervised all EMC project resources to ensure adherence to project budgets, schedules, quality assurance guidelines, and established Federal requirements.

• As a Solutions Architect for Dimension Data’s Mid-Atlantic Sales and Marketing organization:
• Provided Pre-sales and Post-sales Technical Account Management architecting best-of-breed solutions from partners EMC, HP, Cisco, IBM, and others, while positioning Dimension Data consulting services.
• Assisted customers to architect Hi-Performance storage infrastructures focusing on Storage Area Network (SAN) and Network Attached Storage (NAS) solutions from partners EMC, HP, Brocade, Veritas, Cisco, McData, Emulex.
• Provided Project Management and Installation support for complex Server / Storage implementations and system upgrades when Professional Services were not included in the procurement.
• Developed and presented solution proposals, and demonstrations which resolved customer’s complex Information Technology challenges.

• As a Senior Systems Engineer for DataDirect’s Federal Sales and Marketing organization:
• Provided Pre-sales and Post-sales Technical Account Management architecting best-of-breed solutions from partners EMC, HP, Cisco, IBM, and others, while positioning Dimension Data consulting services.
• Assisted customers and to architect Hi-Performance storage infrastructures focusing on Storage Area Network (SAN) and Network Attached Storage (NAS) solutions from partners EMC, HP, Brocade, Veritas, Cisco, McData.
• Provided Project Management and Installation support for complex Server / Storage implementations and system upgrades when Professional Services were not included in the procurement.

Round Rock, Texas, US

• Provided both pre-sales and post-sales Technical Account Management to strategic EMC Mid-Atlantic commercial accounts.
• Assisted clients to integrate EMC Enterprise storage systems and EMC storage software products (such as TimeFinder Snapshot, SDRF Remote Mirroring, and PowerPath Channel Failover utilities) into Storage Area Network.
• Served as Project Manager teaming with EMC Customer Service Engineers and Professionals Services resources to deploy complex storage solutions that utilize EMC storage products and services.
• Developed and delivered product presentations which illustrated how EMC Enterprise storage systems and software help deliver multifaceted solutions like Business Continuance / Disaster Recovery, High Availability, Data.
• Supported new business opportunities by developing technical proposals and presentations.
• Validated proposed storage configurations for accuracy and to ensure compliance with EMC tested and certified solutions.

As Senior Applications Engineer for McCabe & Associates Technical Services Group I provided both pre-sales and post-sales technical account management to McCabe’s Federal and Commercial Sales and Marketing organizations. Responsibilities included: Delivering presentations and performing product demonstrations to customers, integrators, resellers, and.

Provided Technical Account Management in both pre-sales and post-sales situations for IBI Federal Systems Group. Responsibilities included: Delivering presentations and performing product demonstrations; Performing software installation, configuration and testing of flagship products FOCUS (4GL) and EDA (Middleware) on Unix, Windows, and Mainframe computer.