Michael Pan Email & Phone Number

San Jose, California, United States

• Managing R&D teams & activities in multiple sites (US, Korea, China, Taiwan)
• Define and drive SW releases with Architects, PM, and Engineering teams
• Adopt agile methodology across multiple teams for releases, enable cross-functional teams to drive solution readiness and product delivery
• Head of global AE Support teams for customer projects launch support

San Francisco Bay Area

• Head of R&D teams in 3 sites (US, India, China), providing foundation layer SW stack in embedded multimedia devices
• Define OS Foundation strategy, align and commit product roadmap features with key stakeholders
• Adopt agile methodology across multiple teams using SAFE framework, enable cross-functional teams to drive solution readiness and product delivery
• Work closely with multiple partners (SOC vendors, OEMs, and SW Providers) to port STB Middleware (OpenTV OS) on various HW platforms for product development and customer projects
• Recruit, develop and retain top talents; grow main offshore center’s skills and capacities in Bangalore, India
• Drive PI planning and execution, promote test automation for continuous integration/deployment

Shanghai City, China

• Head of Nagra global integration and certification centers (Atlanta, Beijing, Shanghai); Nagra R&D Site Manager (Shanghai)
• Work with STB and TV SOC vendors to align pre-integration roadmaps for Nagra Trusted Application
• Interact with OEMs and partnership managers to forecast integration project demands and prepare capacities in integrate centers accordingly
• Established Conax CA certification Lab in Beijing to provide PT/CT services
• Head of Open TV support team in Beijing providing 24-7 customer support for all deployed projects
• Ensure streamlined services across all Nagra integration centers following defined processes

Shanghai, China

• Head of 2 Nagra integration and certification centers in China (Beijing, Shanghai)
• Established Beijing integration center and developed it to be the largest center within 2 years
• Managed Nagra project office to provide accurate project quote and SOW to OEMs; prepare billing details, test report, and certificate upon project completion
• Provided technical support to OEMs to integrate Nagra Conditional Access System (CAS) into STB and Hand-held devices. Perform certification service to check compliance of Nagra CAS and advanced security requirement.
• Contributed frequently to process improvement and service model enhancement

• Team Lead of Nagravision Shanghai Integration Center
• Built Shanghai integration center from zero and developed it to be the largest center within 2 years
• Recruited and developed right talents for integration and certification services
• Maintained Media Guard CAS certification capability after Nagra closed Paris IC

Richardson, Texas, United States

Developed a screening, translating, and routing platform for Call Server 3000 (CS3K), a real-time voip soft-switch telephony solution. A full OO design, all services and frameworks were developed in JAVA, meeting real-time production high throughput demands.

Richardson, Texas, United States

Responsible for design development and maintenance of the global billing and customer care system used for Long Distance and Wireless services. As subject expert, participated and supported onsite integrations in Israel with engineers from AT&T and Amdocs.

Dallas, Texas, United States

Developed and supported banking and financial services software system

Computer Science

Bachelor Of Science - Bs, Computer Science