Michael Pan Email & Phone Number

Shanghai, China

Shanghai, China

Client A: Top Athletic Brand (Industry: Retail; Apparel & Footwear)Project: S/4 Fashion ImplementationRole: PMO Lead>Define project team members' role & responsibilities; Define project team's RACI; Enable the clarity and common understanding.>Integrate cross functional teams. Facilitate business process & technical designs cross teams; Identify functional owners for ambiguous areas.>Integrate functional core teams with enabling teams… Show more Client A: Top Athletic Brand (Industry: Retail; Apparel & Footwear)Project: S/4 Fashion ImplementationRole: PMO Lead>Define project team members' role & responsibilities; Define project team's RACI; Enable the clarity and common understanding.>Integrate cross functional teams. Facilitate business process & technical designs cross teams; Identify functional owners for ambiguous areas.>Integrate functional core teams with enabling teams (change management, data, deployment/cutover and testing team).>Track project external dependencies. Ensure the project is not impacting or being impacted by other projects and achieve synergies.>Plan and execute communications with project/business teams; Plan and organize enablement training for project/business teams.>Onboard resources based on project schedule & planned cost.Client B: Top Chemical Company (Industry: Chemical)Project: Business merger/divestiture; Greenfield; RolloutRole: Engagement Lead>Lead team in delivering global large scale & APAC regional SAP projects, collaborating with team members and business partners across multiple countries/time zones and culture. >Manage project scope, schedule/critical path, cost, quality and risk throughout project lifecycle from Requirement collection till deploy, cutover and hypercare.>Lead change management work – Plan & Conduct regular communication with global/regional project team & business stakeholders; Plan & arrange training for end users>Identify and shape new business opportunities. Mobilize Accenture experts from each domain (e.g. management consulting, tech consulting, digital) for business development. Show less

Shanghai City, China

Act as the APAC region anchor and lead consultants in delivering SAP projects. > Be responsible for requirements collection, high level design, effort estimation & project arrangement.> Manage project timeline, cost and monitor change management process. > Conduct regular interface with client and biz stakeholders.

Shanghai City, China

In China SAP project team , worked as internal consultant of SD module :> Solution design - Design online/offline process flows in the scope of Sales & Distribution for the operation post SAP go live , based on comprehensive understanding of current business .> SAP configuration - Work on configuration in SAP according to the customized requirements from local business . > Data Conversion - Compose mapping rule for converting data from legacy system to SAP system , and then… Show more In China SAP project team , worked as internal consultant of SD module :> Solution design - Design online/offline process flows in the scope of Sales & Distribution for the operation post SAP go live , based on comprehensive understanding of current business .> SAP configuration - Work on configuration in SAP according to the customized requirements from local business . > Data Conversion - Compose mapping rule for converting data from legacy system to SAP system , and then confirm the data accuracy with relevant departments .> Testing - Unit testing / Integration testing / End to end testing .> Role Mapping - Basing on the SAP segregation of duty , map the SAP roles with the staff in logistic department and release SAP authorization to each position accordingly .> Training - Prepare user manual and deliver SAP operation training to users .> Go live / long term support - Perform trouble shooting & handle enhancement requirements . Show less

Shanghai Suburb, China

Lead the Asia customer service team in handling customer enquiries , processing order and customer complaint . Work with other departments on continuous improvement for internal operation .> Process customer order and keep following the status . Update customer / sales about order/stock status when necessary . Gather rolling forecast for planning team . Process customer complaint , work with QA following given approach to handle customer complaint .> Customer service team… Show more Lead the Asia customer service team in handling customer enquiries , processing order and customer complaint . Work with other departments on continuous improvement for internal operation .> Process customer order and keep following the status . Update customer / sales about order/stock status when necessary . Gather rolling forecast for planning team . Process customer complaint , work with QA following given approach to handle customer complaint .> Customer service team management -- Monitor daily work of customer service team and ensure SOP adherence. Evaluate individual performance . Hold regular team meeting to review working schedule and share special cases . > Cross functional communication & continuous improvement -- Maintain daily communication with planner , production , logistic & finance . Work with these departments on the continuous improvements of internal operation (on-time delivery , enforcing customer's special requests & reducing complaint rate) . Show less