Michael Pankowski Email & Phone Number

Atlanta, Georgia, Us

Pembroke, Hamilton, Bm

Richmond, Virginia, Us

Richmond, Virginia, Us

Falls Church, Va, Us

Consulting Citrix Engineer for Northrop Grumman, Working on Storefront 3.5,administration, customization and management. Working with Citrix 4.5, 5 , 6.5 , and 7.6 deployments. Netscaler 10.5 and 11.Netscalero Manage all store connections and settings within the netscaler as referred to as Virtualo Create Virtual gateways for stores based on rules setup for connectivity and connect abilityo Adjust settings for time outs and connect ability as needed per customer request.o Maintain versioning and support of the netscaler deviceo Maintain and review logging and reporting on the netscaler device to attempt to predict oro Maintain certificates and validate certificates for securityCitrix Storefronto Setup and maintain new storefronts as needed by customer requesto Adjust settings as needed per storefront depending on netscaler interaction and customero Maintain versioning of the Storefront software and support of the storefront software.o Maintain and review logging of the IIS, Storefront, and Windows host for troubleshooting ando Edit and maintain certificates and validate certificates for securityo Remove and or edit stores as needed to maintain customer work requests.Monitoringo Create a set of monitoring scripts to monitor servers before a solution has been put in placeo Test new solutions and implement as needed and as directed by management (i.e., SCOMo Manage monitoring to alert team to failures or warnings to minimize downtime to Customers.o Research and learn new technologies and existing technologies that are needed for monitoringo Maintain ownership of all monitoring and scripts to monitor to verify that they are running as needed

Mclean, Va, Us

Capital OneCommand Center Specialist Senior May 2015 – Present Responsibilities and Additional Duties• Perform day-to-day administration tasks, respond to user inquiries• Assist content owners with changes. • Create and publicize regular reports on the tools within portfolio. • Perform (or see to delegation of) periodic reviews to ensure data accuracy. • Aid in Incident resolution of the tools supported. • Create and maintain documentation/training materials for the tools. • Provide training (as needed).

Richmond, Virginia, Us

• Powershell automation and scripting for application infrastructure.• Application lifecycle management for a living website• DevOps assistance to developers• Infrastructure administration for 2008 R2 IIS servers• Share and File security management.• SQL integration and database move planning• ACL management for sites and services in a 3 tier architecture • Daily interaction with developers to help troubleshoot issues with code• Vetting of new software for us in the development environ

Midlothian, Virginia, Us

• Handle Kaseya and Trend on a high level basis. Basic administration and deployment.• Use Citrix Xenapp to publish applications and desktops to over 2000 users• Control all applications in the environment and research and deploy new applications at customers’ requests.• Handle troubleshooting and break fix on all applications installed.• Handle high volume phone support and email support for Citrix, Web apps, and applications.• Ticket based reporting on a daily basis and management of ticket queues

• Maintain windows 2008, 2003, and 2000 servers in a hosting environment• Work with SQL and MySQL to maintain customer databases• Migration of Servers from other hosting provides to an in house data center• Work with various scripting techniques to maintain and manage user data• Symantec Backup exec performing backups and rotations• Work with remote applications to connect and trouble shoot server related problems• Assist all other technical employees with day to day problems in server maintenance and troubleshooting • Linux Systems: running Cpanel and Plesk environments and configuring the Amanda Backup server for an entire set of Linux hosts• Unix systems: Maintaining and configuring a backup set for the entire server and monitoring the sysconfig logs for errors on a daily basis• VMWare - Maintain control of the two ESXi servers in the domain for creation of new VM's and backup and support of existing VM's• SAN Backup solution – Maintaining backup and restores off of an AX4 and utilizing tape storage media for hard copy offsites.

Calverton, New York, Us

• Planned for and assisted in the installation and configuration of new server hardware, software and networking equipment.​• Built and staged a VMware platform that housed 3 Citrix servers for published desktops to 250 clients simultaneously• Developed and maintained a client knowledgebase for use by Helpdesk and users alike• Maintained existing server and wide area networking infrastructure.​• Monitored system performance, capacity and efficiency.​• Assisted with disaster recovery and system redundancy planning.​• Provided end-user support via phone, email and onsite visits.​• Performed upgrades and maintenance work during designated maintenance windows.​• Documented systems, modifications and changes in Microsoft Visio and task management system.​• Designed a database website to gather customer information and retain it in a database. Used ASP, JSP, HTML, and VB Scripting.• Minor graphic editing for website content.• Minor administration of Cisco VOIP via web interface• Citrix Presentation ServerWindows Server 2003 with Active DirectoryMicrosoft Exchange Server 2003Windows 2000, XP and VistaMS Office XP, 2003, 2007SQLOutlookBlackberry support (BES), laptops and remote user supportCisco Unified Communication Manager /​VoIP Windows Server 2003 with Active Directory

Active directory deployment and configuration

Scdpm Installation And Configuration, 070-658

Culinary Arts/Chef Training