Manage and develop team of high-performing Business Intelligence Analysts who regularly receive performance accolades for consistently meeting reporting requirements and exceeding customer expectations.Provide strategic vision and high level design relating to BI and data management initiatives to senior level directors, tactically implement new BI and data management tools to streamline reporting processes, and identify opportunities where machine learning can be leveraged.Manage multiple projects for key Quality initiatives while ensuring existing reporting deliverables continue to be met..Serve as a liaison between IT and key operational business stakeholders to ensure all business requirements are met.Deliver consistent feedback to employees to open pathways for career advancement, improve future performance, expand reporting capabilities, and discover ways to make our best even better.

Collected and analyzed complex data for reporting and performance trend analysis using SAS and Business Objects applications.Managed Retail Operations and CBB Scorecards and their development. Managed automated Daily Service Level Scorecard report which reaches out to 234 users. Created First Call Resolution reporting for Retail Operations.Collaborated and consulted with all Retail Operations business units and TBC Quality group providing automation insight, SAS development, database knowledge and Ad Hoc Reporting.