Michael Pappas Email & Phone Number

California, United States

San Francisco Bay Area

Expanding my role to the LVMH Beauty Division - Americas with a focus on cloud technologies.

San Francisco Bay Area

• Administer, monitor, and maintain systems and networks, both cloud and on-premise• Automate system installation, configuration, validation, and patching• Resolve on-premise and cloud data center, server, and network-related incidents• Strengthen and evolve support ticketing systems, tools, response procedures, and relevant reports• Work with external vendors for designs, implementation, and support issues, including execution and stabilization of service levels• Provide Level 3 production support for enterprise systems, infrastructure, retail, business, and cloud applications.• Establish monitoring of system alerts, develop infrastructure SOPs, document best practices for support of internal staff• Implementation of new cloud technologies and initiatives• Security vulnerability enforcement and remediations• Deploy and manage Azure cloud resources

San Francisco Bay Area

- Processing L1 - L2 tickets in CA Service Desk Manager - New hire onboarding with hardware, software, system setup and training on company standards and services- Windows Active Directory including new user account setup, security permissions management, global security groups, password resets, and VPN access.- Planned Projects including migrations from Box to Sharepoint, Deployment of Zoomrooms, Company town halls using Zoom Conference,- WorkSpace One Environment Setup and deployment for MacOS- Research, Evaluate and rollout new equipment during company equipment refresh

San Francisco Bay Area

IT Help Desk Intern supporting the both local and global IT teams while completing Level 1 and 2 tasks and responsibilities.-Processing helpdesk tickets in ServiceNow both locally and remotely -New hire onboarding with hardware, software, system setup and training on company standards and services-Windows Active Directory including new user account setup, security permissions management, global security groups, password resets, and VPN access.-Plan and rollout projects including application rollouts, data cleanups, Bluejeans conferences, company town halls, etc.-Redesign department documentation to the current standards while removing old documents cluttering virtual shared environments-IT Strategic Support where needed while monitoring tickets and delegating tasks to Analyst-Restoring file, folder, or shared network drives from backups in Windows Server 2016-Research and test and rollout new equipment and devices during company equipment refresh-Assist in the relocation and shutdown of a company headquarters office-Remote L1-L2 for West Coast Time Zones for 9 Months.

San Francisco Bay Area

Assisting Faculty and Simulations Director with nursing simulations using patient simulators programs, manikins and equipment. Maintaining and troubleshooting technical equipment.

Santa Clara County, California, United States

Provide client support and immediate assistance with removal of Intellectual Property from the internet through communication with Host Sites, Internet Service Providers, through site provided tools, DMCA notices, emails, etc