Michael Parillo Email & Phone Number

Cambridge, Massachusetts, United States

Pawtucket, Rhode Island

Pawtucket, Rhode Island

Smithfield, Rhode Island

While working at Fidelity Investments I gained extensive knowledge with network operations in a large corporate setting. I got first hand experience dealing with issues face to face with customers in the Guru Bar, which is the on demand help desk for internal customers, and this allowed me to really work on thinking on my feet and greatly improve my customer service skills.

North Kingstown, Rhode Island

- Service over 4000 chromebook devices within the district with an average of 15 repairs and resolved tickets daily- Manage and resolve over 10 tickets daily at multiple schools- The first contact when it comes to tech related issues - Manage and record payments for the repairs or lost devices- File, track, and organize upwards of 20 insurance claims for chromebook devices weekly- Manage the organization of the IT space and track all devices coming in and out of the IT lab- Teach and instruct the IT Tech Class from the high school on various subjects such as imaging, hardware repairs/upgrades, software troubleshooting, and so on three days a week - Manage the student interns and provide them with a steady flow of knowledge rich work that will help them in their careers

Groton, Connecticuit

- Level 3 support technician who assists the engineering team with tickets regarding the Windows 10 image- Image and troubleshoot many machines including tablets, desktops, laptops, and all-in-one computers- Performed Windows 10 image development and testing in support of 47 different PC models using SCCM, various boot medias, PowerShell, resulting in 50% less recurring issues with the image- Manage over 40 machines daily using an SCCM client resulting in builds being able to be completed 40% more quickly and efficiently- Manage a SharePoint site regarding all of Pfizer's PC models and their specifications of hardware, software compatibility, and cost

East Greenwich, Rhode Island

- Managed the daily seating charts and rotated the wait staff which provided a smooth, organized, and fair service to both the workers and customers- Maintained a well-stocked and clean salad bar resulting in a an influx of positive customer comments- Ensure that all of the hundreds of cooking utensils and plates in the restaurant were stocked and excellently cleaned during operation hours allowing the chefs and servers to decrease the time it took to plate the customer’s meals by 15%

Warren, Rhode Island

- Provide excellent service to dining customers which reduced the time it took to flip tables for new customers- Maintain an clean work environment, which includes over thirty tables, several rooms, and close to a hundred chairs which increased customer happiness- Ensure that all of the server’s materials and utensils are stocked to maintain an uninterrupted work flow and increase customer happiness by increasing the speed of the service

Information Technology

- Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes.

Computer Science