Michael Park Email & Phone Number

SaaS Documentation- Creating documentation for Enterprise SaaS customers.- Driving documentation for a team of 20.- Leading initiatives around documentation processes and tooling.- Using docs-as-code approach to create documentation sets following the Diátaxis framework.- Using Markdown / reStructuredText to build Sphinx documentation, with significant.

- Create, develop, plan, write, and edit operational, instructional, and test procedure documentation for internal and external stakeholders.- Collaborate with developers to gain cooperation on operational processes, practices, and procedures.- Manage documentation projects, including ownership of DocOps tooling.- Provide documentation related training to.

- Adopted existing documentation tooling to refresh and update existing suite of external documentation.- Worked with internal stakeholders to collect requirements and standardise documentation process and output for a variety of products and product types.- Up-skilled in relevant areas to understand product fundamentals and support overall documentation.

- Designed and created technical documents, including user guides, tutorials, and internal knowledge pages.- Managed multiple concurrent projects and stakeholders, within strict time frames.- Examined and reworked existing website structure, content, and navigation for existing technical customers, planned and developed websites for emerging customers.