Michael Parker Email and Phone Number
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I am currently serving as President of Consumer Services at Optimum, a leading broadband communications and video service provider, delivering internet, mobile, TV, and phone services to customers across 21 states.With over 20 years of experience in telecommunications spent multiplying revenue, profits, customer satisfaction, executive competencies, and employee engagement, my approach to building business involves proactively optimizing all aspects of the customer value chain – from the market strategy to product performance to customer support and everything in between. ► EXECUTIVE STRENGTHSStrategic Planning • Business Strategy • P&L Management • Operations Management • Customer Experience • Executive Leadership • Team Building • Continuous Improvement • Process Improvement M&A Integration •Change Management • Contract Negotiation • Vendor Management • Communication • Telecommunications • Broadband • High-Speed Fiber • Cable► AWARDS• Cablefax Diversity List, 2005-2020 and 2022• Cablefax 100 Honoree, 2016-2020• Catalyst Award, 2017• NAMIC Luminary Award, 2009• Top 50 under 50, Black MBA Magazine► OUTSIDE THE OFFICEI serve on the Board of Directors of Urban Alliance and CWI Labs (Center for Workforce Inclusion). Fun facts: I’m a former varsity college basketball and lacrosse player.► CONTACT MEI am always happy to grow my network and share my expertise. Let’s connect!
Altice Usa
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President Of Consumer ServicesAltice Usa Sep 2024 - PresentQueens, New York, UsMichael Parker serves as President of Consumer Services for Altice USA’s Optimum telecommunications business. In this role, he leads all aspects of the residential business, including sales, brand, marketing & media, and customer base management supporting Optimum’s residential broadband, mobile, video and phone services. Mr. Parker also drives the company’s local market engagement efforts designed to strengthen sales and local activity to advance Optimum’s competitive position and drive growth.
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President Of Business ServicesAltice Usa Jan 2024 - Oct 2024Queens, New York, UsIn my role as President of Business Services at Altice USA, I spearheaded all B2B activities, from sales to customer base management. By identifying key market verticals and optimizing our team, we achieved significant revenue growth and expanded our customer base.
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Chairperson Of The BoardParker House Sausage Company 2001 - PresentI’ve been playing a key role in guiding the oldest Black-owned meat processing company in the U.S. through the hiring of 3 President/GMs and periods of strategic modernization and growth.
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Regional Senior Vice President Beltway RegionComcast Jan 2021 - Nov 2023Philadelphia, Pa, UsThe Beltway Region spans MD, VA, Washington, DC, and parts of DE, NC, and WV. This region includes over 2,600 employees and 2.5M customers. With a focus on driving operational excellence, P&L growth, and customer experience enhancement, I lead strategic planning, operational planning, customer service, problem-solving, employee relations, and workforce development. I also help onboard and mentor other Region SVPs.POWERING BUSINESS & OPERATIONAL EXCELLENCE…► In 2021, we ranked #2 division-wide for growth increases of 9.4% in operating cash flow and 8% for CB revenue while also raising the operating cash flow margin and new high-speed digital subscriber rate. We came in at #1 for new Video and Xfinity Mobile subscribers and total revenue-generating units.► Targeting a reduction in troubled calls and special request orders, I collaborated across the division to develop a playbook that drove down those combined calls to less than 1% - a historic low that ultimately generated substantial savings on non-programming operating costs.► By rebuilding the sales and marketing team and creating an improved sales training program, we increased retail connects 18%.► Over 2 years, I spiked the average revenue per data unit 44% through an approach emphasizing custom offer strategies and a modified commission configuration.► I reorganized the Construction and Business Development teams, which trimmed SPAN costs 19% and RELO costs 21% and elevated the number of core homes 10.FUELING CUSTOMER & EMPLOYEE SATISFACTION…► When we returned to the office after the COVID crisis, I drove a culture transformation, powered by an employee engagement strategy, propelling employee satisfaction and taking employee survey participation to 89%. Metrics performance improved across all 13 core eNPS categories.► With a dual focus on raising customer satisfaction, I rolled out Customer Experience (CX) Swarms, NPS Day, and CX Road Shows, spiking the customer NPS to among the top 3 nationwide. -
Senior Regional Vice President Keystone RegionComcast Jun 2019 - Jan 2021Philadelphia, Pa, UsAs the business driver for the Keystone Region, which consists of 4 states and over 3,000 employees, I led an executive team of 9 Vice Presidents, ensuring business growth, operational efficiency, customer satisfaction, positive union relations, and peak workforce engagement and performance.DRIVING BUSINESS & OPERATIONAL EXCELLENCE…► I overachieved my 2020 and 2019 goals for revenue, operating costs, operating cash flow, and number of high-speed digital customers.► To capitalize on growth opportunities in the government sector, I supported Comcast Business in securing a COPA agreement, which enabled sales to state agencies.► I established the division’s first business development function – an award-winning model replicated division-wide – to work with Government Affairs and Construction and pursue state/local competitive bids associated with the Emergency Broadband Relief Fund and other legislation.GOAL-DRIVEN PEOPLE LEADERSHIP…► Assigned to Comcast’s first National DE&I Council, I partnered with other leaders to shape and roll out the RISE program, a grant program for small businesses owned by people of color or women.► I launched team learning days focused on specific topics to foster a culture of execution excellence and innovation.► As an expert negotiator in a historically-unionized area, I settled and brokered several favorable collective bargaining agreements.
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Regional Senior Vice President Western New England RegionComcast Sep 2015 - Jun 2019Philadelphia, Pa, UsIn this 5-state region, I steered an executive team of 9 Vice Presidents and 1,800 employees, owning the business strategy, M&A planning, operations management, strategic partnerships, customer service excellence, and problem-solving.WINNING BUSINESS STRATEGIES…► Capitalizing on Comcast’s fastest storm restoration time in the market, I devised a strategy to deploy a direct sales rapid response team to pursue customers in areas having outages, promoting our excellence in restoring service. We ended up winning 100+ new customers for each outage event.► To enable Comcast to expand into communities not qualifying under existing company financial payback models, I envisioned and implemented the first public-private plant partnership in Western Massachusetts for plant expansion, 80% state-funded, and extended the Comcast network into 13 new communities.► I drove the planning and acquisition of Southern VT Cable and headed initial acquisition planning for Russel Cable.► I launched the first Edge Out Market in Comcast in New London, CT.OPERATIONAL EXCELLENCE…► I surpassed the 2018 and 2017 operating cash flow by 2%, the 2018 high-speed digital plan by 11%, and revenue-generating units by 6%.► To improve resource usage and productivity, I collaborated with the VP of Comcast Business to focus sales representatives on funnel development during the slow holiday season.► I was chosen as the division appointee on a corporate team challenged to chart the strategic direction for technology operations.EXPERT PEOPLE LEADERSHIP…► I planned and coordinated a Women’s Network high-potential development event, inviting hand-picked female future leaders to attend the annual WICT conference and hosting a dinner attended by Comcast female executive leaders.
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Regional Vice President Of OperationsComcast Jul 2009 - Sep 2015Philadelphia, Pa, UsTapped to help modernize the customer experience in one of Comcast’s largest markets, I was pivotal in our region winning System of the Year.OPERATIONAL EXCELLENCE…► I took operations from the worst to the first in the Comcast Power Rankings, partnering to reorganize the team, strengthen accountability, drive excellence, and improve KPI performance.► I met or surpassed all of my financial and operational goals for 3 consecutive years.► Part of my success was due to my creation of the Greater Chicago Region Operations excellence and consistency team.► Generating massive savings on contract labor, I boosted productivity 12.4%.CUSTOMER & EMPLOYEE SATISFACTION…► By elevating the customer value proposition and product reliability, I raised the NPS 10%, working with executives to use modem telemetry to identify accounts with issues and promote proactive customer outreach.► Cutting CDV churn from 5% per month to 2.63%, I accelerated the response time to begin working on customer issues by 27%.► I increased employee satisfaction across the region’s largest employee group in consecutive surveys.
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Area Vice PresidentComcast Jun 2006 - Jul 2009Philadelphia, Pa, UsMy key win in this role involved branding and integrating the acquired Adelphia and SusCom systems and operations into a cohesive high-performing business unit.► We exceeded the 2007 budgeted cash flow by over 3%, surpassed the basic subscriber growth budget, and achieved the budgeted goals for ancillary products. I also met or exceeded all budgeted subscriber and revenue goals for 2006.► The region’s employee satisfaction ranked among the top 5 in 2007, and my area rated markedly higher than the region and division scores for all 11 categories.
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Vice President & General ManagerComcast Mar 2004 - Aug 2006Philadelphia, Pa, UsI was hand-picked to turn around the company’s worst-performing system from a technical perspective and in the bottom 5 for customer satisfaction. I managed the P&L and operations spanning 115,000 subscribers and 330 employees.► I transformed operations through a host of multi-faceted initiatives targeting improvements across training and technical competence, sales, customer service, and warehouse management.
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Regional Vice President Of Government & Regulatory AffairsComcast May 2003 - Mar 2004Philadelphia, Pa, UsLeveraging my operations and regulatory background, I was tapped to coordinate the legislative affairs strategy, ensure compliance for franchise agreements in Greater Detroit, and negotiate renewals. I soon gained expanded responsibility for the entire Michigan Region and oversight of statewide PAC.
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Vice President General ManagerComcast Sep 2002 - May 2003Philadelphia, Pa, Us
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Assistant AgIllinois Attorney General'S Office 1991 - 1994Chicago, Il, UsDefended State of Illinois and State officials in State and Federal Court.
Michael Parker Education Details
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Northwestern University - Kellogg School Of ManagementGeneral; Strategy; Marketing -
University Of Miami School Of LawLaw
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Lake Forest CollegeSociology
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Carleton CollegeSociology
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University Of Miami School Of LawLaw
Frequently Asked Questions about Michael Parker
What company does Michael Parker work for?
Michael Parker works for Altice Usa
What is Michael Parker's role at the current company?
Michael Parker's current role is President of Consumer Services, Optimum ► Driving Business Growth, Operational Excellence, and Customer Value ► 20+ Years of Experience.
What is Michael Parker's email address?
Michael Parker's email address is mi****@****ast.com
What is Michael Parker's direct phone number?
Michael Parker's direct phone number is +141064*****
What schools did Michael Parker attend?
Michael Parker attended Northwestern University - Kellogg School Of Management, University Of Miami School Of Law, Lake Forest College, Carleton College, University Of Miami School Of Law.
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