Michael Parnitzke Email & Phone Number

Clemmons, Nc

The Parnitzke Consulting Group (PCG) offers 40 plus years of multi-industry experience within a variety of operating environments, including manufacturing, financial services, commercial trucking-transportation, and customer service. PCG consultants assist organizations large and small in their quest to achieve "best practice" quality, productivity and customer service excellence. PCG offers subject matter expertise and knowledge for industry best practices in Project Management (PMI), Business Process Management (ABPMP), Business Analysis (IIBA) “Lean” Six Sigma and Root-Cause Analysis methodologies and tools with and for partner organizations across the USA, and internationally.

New York City

Client advisor and consultant for process flow and system analysis work engagements. Map and analyze organization gaps and process flow inefficiencies. Recommend future state improvements.

Greater New York City Area

Instruct and advise clients in 3 primary areas of expertise: 1-Project Management 2-Process Improvement and 3-Business Analysis.

Winston-Salem, North Carolina, United States

United States

HumanConnect was one of the contact center industries first "all virtual" remote-agent, Web-based customer care organizations. Core mission was to provide clients jump-step improvements in sales performance. Provided range of outsourcing services, including lead strategies, pre-qualification, appointment setting, field sales integration, CRM, and detailed performance tracking. Raised $1,300,000 in two seed rounds, and landed enterprise-scale customers in beverage and hospitality verticals. Built world-class organization and Board Of Directors.

Master Of Business Administration In Aviation, Aviation/Airway Management And Operations

Bachelor Of Science(B.S.), Aerospace Engineering