The Foresite Group is a group of registered training organisations. That specialises in providing training to the civil construction, logistics, health & care and the trees and greenspaces industries in Victoria, and Tasmania. Our clients ranged from job seekers trying to establish new careers, businesses investing in their people capacity, and individuals seeking to increase their skills or transition into new industries.In my role I am responsible for the finances for two of the companies within the group. In this roll I processed the financial documents and supervised a part time accounts payable clerk, reporting to the general manager of administration and finance. As second in charge of finances, I collaborated with the functional managers of sales, training, and quality and compliance on business operation matters on a regular basis.My major accomplishments include:• Reduced average debtors’ days from 50 to less than 30 days, through better customer account management and relationships, and improvements in processes.• Centralising procurement organisation wide to consolidate suppliers improving purchasing power where possible and created new supplier relationships with better pricing and timelines. • Supporting and assisting teams in other departments to deliver on their key objectives by providing administration support and taking on more responsibilities so they could better focus their efforts. • Reduced organisation down time by providing company initial ICT support solving issues prior to escalating to external contractor. • Succeeded in three yearly external financial audits submitted to state and federal departments for re-accreditation. • Regularly provided business insights based on the collection manipulation and reporting of different data sets to meet organisational needs, in areas such as sales, cashflow, fleet and facilities management.

Empire Property Investors is a real-estate agency. It finds opportunities for property investors, vendors and buyers. I am responsible for accounts payable, receivable, general bookkeeping and training new accounts employee.

Responsible for supervising a part-time bookkeeper and completing accounts payable and receivable functions while maintaining accuracy and timeliness. I also created, assessed and reviewed the financial and operational reporting for the senior leadership team providing feedback on the reports highlighting any opportunities or issues. In addition to this I was also responsible for the auditing and maintenance of our quality management, legislative and compliance standards. Some of my major accomplishments include:• Recognised by our accountants as one of the top 50 accounts departments in their small business category due to my professional and consistent standard of output.• Maintained an average debtor turnover of 38 days for an average of 400 invoices per month. • Decreased the lead time for end-of-the month close to 4 working days, allowing the creation and distribution of accurate, timely financial reports for the senior leadership team.

Responsible for the coordination of the service department, inventory management, accounts receivable functions, and the general company administration including employee on-boarding, OH&S compliance, centralised administrative duties not handled by state operations. Some of my major accomplishments include:• Project managed and rolled out a new ERP system that reduced payroll costs at headoffice by 1.5 full time employees. Completing the setup, data extraction, training and rollout of a new jobs operations package (SimPRO) July 2012, decentralising jobs, scheduling, invoicing, purchases, and inventory in NSW, SA and VIC operations.• Managed the logistical setup of companies satellite operation into NSW (February 2011)• Prospected the opportunity for the acquisition of the SA DVL Pty Ltd branch which was successfully completed in June 2012• Successfully remotely managed the expansion of the companies service revenue stream into NSW • Integrated and trained administration staff from the acquired Alert Call business into the existing NSW operation February 2012• Set new standards and transparency and accountability levels across the company. This was accomplished by creating and delivering a new training manual for SimPRO, this enabled me to ensure the work from the three offices was being completed and jobs invoiced on time, achieved by setting standards allowing for systematic training for employees.

General Administration Support & BookkeeperAlert TechDecember 2008 – February 2010I was responsible for the complete set of duties for Reception, General office management, Customer relations and scheduling of service jobs, financial data processing for AP, AR, Payroll, Bank Accounts, Assets and Liabilities, reconciliation and entry of statutory reporting provided by accountants. Some of my major accomplishments include:• Contributed to company profits by reducing excessive waste in inventory, organisation and scheduling through stronger administrative practices and assuming more responsibility from the operations manager.• Eliminated the occurrence of jobs not being invoiced to clients by designing and implementing a customer jobs tracking system. Logging all jobs and the fault reported the technician allocated and their scheduled time to ensure that all jobs were completed and referenced against the service docket books to ensure invoicing was completed. • Acquired the coordination of the service department, from the operations manager, to allow him to reallocate his time.• Reduced the amount of weekly service calls by 4 a week on average allowing technical staff to complete fixed price installations work uninterrupted reducing labour costs, by researching and training in our products offering learning about common faults and their resolutions allowed me to provide remote support fixing the fault. • Reduced cash conversions days by reducing the lead time to convert a service docket to an invoice, and building relationships with clients facilitating the timely processing of our invoices.

General Administration Temporary EmployeeI-PeopleMarch 2008 – November 2008I was responsible for providing professional administration support for the host employer to achieve the desired outcomes of the contract. Some of my major accomplishments include:• Provide exceptional customer service to the host employer and their customers by being clear on the desired outcomes that the host wanted to achieve, and taking notes as training and direction is being received reducing the lag time to producing valued output. • Received one offer for ongoing work from host employers based on my contract that I completed.• Professionally represent I-People ensuring they can get return sales.

I was responsible for leading the reception team in providing professional customer service to DHS clients and stakeholders so the DHS can effectively provide services to all Victorians, and the protection of DHS staff with screening of all clients, resolving any quires and complaints from clients, and the correct stake holders in the appropriate business unit, prior to arranging an appointment.Some of my major accomplishments include:• Offered the manager’s position on his resignation • Improved efficiency and accuracy of processing, decreasing wait times for clients and stake holders, by the design, implementation and training of the team in the new procedures.• Solved and connected difficult client enquires to the correct team within the DHS by developing a network of contacts in various business units within DHS utilising sales techniques that . • Reduced swipe card loss and security risks by creating, implementing and training team in the use of a custom card database, and audit and reporting sheet. • Accepted the responsibility of the supervision and accountability, of the reception staff when manager’s absence, Receiving no complaints or reports of issues.

I was responsible for improving the customers experience in store and support the pursuit of ongoing sales. Accurately process and receive money for financial transactions.

I was responsible for the provision of security services for clients at public events, with the goal of the protection and safety of attendees and client’s assets reducing liability risk for the client.

I was responsible for the monitoring of the fire protection systems in commercial buildings reporting fire alarms to the 000 call centre and monitor faults for building maintenance helping them maintain their systems effectively, while keeping the event log to a minimum.