- Strategically integrates with C-Suite leadership & service line executives to provide complete program management oversight for hospital-wide strategic and operating imperatives- Focus on managing resources and activities necessary to complete defined strategic projects- Review legal documentation and prepare analysis of current and future processing states while documenting project scope of work- Identify and recommend solutions which may be related to LOI, RFP, MSA, and or PSA responses from stakeholders, prospective partners, and or vendors- Prepare, manage, and implements detailed work plans, organize and manage multiple project teams, prepare project and team documentation- Prepare and manage project budgets and supervise coordinated activities of contracted project personnel

- Provide administrative and project management support to the Chief Strategy Office & Chief Operating Officer- Maintain hospital-wide strategic and operating imperatives and report updates to C-Suite leadership- Utilize industry standards and principles to document processes and improve communication between C-Suite and external parties- Develop strong, collaborative relationships with hospital leadership and provide project support as directed

- Develop reporting and other analytics to identify opportunities or problems, process improvements, and other system changes- Analyze the charge master and billing system to identify opportunities for optimal revenue capture and to incorporate standardized workflows- Perform lower complexity analysis and coordinates workflow implementations

- Developed and analyzed monthly revenue cycle reports for Revenue Cycle departments- Provided recommendations to Patient Accounts department based on workbench reports within EPIC- Created timelines for revenue cycle projects with the guidance from VP- Attend Board of County Commissioner meetings and provide summary reports to Tampa General Hospital executive leadership

- Under the general supervision of the HCHCP Administrator serves as a primary liaison with external vendors and vendor groups for specialty panel requirements, procedures and reporting issues measured through quality monitoring by the HCHCP Plan administrator. - Provides external vendors and vendor groups with updates, plan information and data requirements regarding the Hillsborough County Health Plan (HCHCP). - Coordinates departmental function.

- Responsibilities include providing counseling services for identifying and obtaining payment sources.- Postponing service for any patient, if no insurance or inappropriate insurance coverage and patient cannot pay the amount due.- Explain financial accountability to the patient and/or guarantor/family.- Establish payment arrangements for patients that cannot be postponed or unable to pay co-pays and/or deductibles at the time of service.- Obtain payment agreements from patients unable to pay and co-pay or deductibles at the time of service.- Prepare Financial Review Application for determination of patient financial capability.- Prepare charity care applications.- Refer potential Medicaid or County patient to Paralign for Medicaid application and approval.- Notify Medicare patients of the availability and use of Life Time Reserve Days.- Obtain Advance Medicare Notification Forms in the event of non-covered procedure(s).- Monitor all in-house accounts for possible financial issues.- Follow up on all Worker Compensation and auto accident accounts while the patient is in-house.- Document all information in the EPIC System. - Responsible for performing job duties in accordance

- Gathers and records all necessary information in the process of generating a hospital account- Responsible for interviewing patients to confirm or obtain demographic and confidential clinical and financial information- Verifies insurance eligibility and benefits, identifies and collect patient copays, and identifies those services that require an insurance authorization- Identifies and explain forms that require the patient’s signature

-Serves as administrative assistant to general manager and sale representatives-Interpreter to Spanish speaking employees and English speaking employees of the hotel-Provides customer service to attending guests-Handles financial transactions between the guests and the hotel

-Responsible for welcoming 50+ new students and families into university-Created programs and activities to get to know other new students-A part of a 35 membered team of elite students chosen to represent the University at new student/transfer student orientation

-Supervised 40+ residents in Kappa Hall (suites), Cypress Hall (apartments), Castor Hall (traditional style), and Maple Hall (suites)-Served as mediator to roommates in conflict-Participated in on-duty staff rotation and responded to crisis situations for a population around 200+ residents-Created, facilitated, and participated in community development programs including leadership development, critical thinking, multicultural maturity, effective communication, personal responsibility, well-being, academic & intellectual development, and social responsibility within the hall.

-Served as mailroom clerk performing clerical and administrative duties support-Performed official mail, records management, print control and visual information support services-Adhered to established procedures and regulations governing files maintenance, print controls including copier printing services, and official mail-Utilized a variety of office machines and equipment required to perform administrative functions