Michael Passarella Email & Phone Number

Philadelphia, Pennsylvania, United States

Working as part of the UPHS Clinical Imaging Group, responsible for enhancing, supporting, and maintaining the image exchange application within the UPHS health system. Part of the cross functional application team responsible for training and educating the UPHS clients on the system functionality. Responsible for the configuration of new tools to increase end user productivity within the application.As an Associate Clinical Imaging Administrator I am responsible for management of the clinical imaging systems, modality connectivity, and day-to-day support of the end-users of the various radiology and cardiology Imaging systems. In the role I support and maintain the Vendor Neutral Archive (VNA) and Image exchange systems.

Philadelphia, Pennsylvania, United States

Technical support member of the EUS Campus Corporate division responsible for managing the various Penn Medicine campus locations and resolving technical issues encountered by lab technicians, nurses, doctors, administrators and other staff members.• Implemented Windows 10 system upgrades for the various staff members and ensured all required software was included on their upgraded or new computer systems.• Evaluated processes for upgrading systems. Worked with team members, tested configuration options and made recommendations to improve the images used for upgrades. Recommended updates to the training materials documenting the upgrade processes.• Provided in person and remote technical support to the medical staff and researchers for Microsoft Exchange Online. Analyzed issues and answered user questions related to the migration and merge of Office 365.• Work closely with the Penn Medicine Messaging Team on analyzing and diagnosing user issues related to Mobile devices, E-Mail and Skype Business Online.• Provided in person support at Kiosk stations setup in HUP and PCAM. Assisted staff members and resolved issues related to their computer hardware, mobile devices and software requirements.

New Jersey

Developed detailed test plans and test cases for a sales order entry client server and mobile applications. Executed test cases to verify software functionality and documented defects in Atlassian Jira. Worked closely with software engineers to ensure coverage and code quality.Traveled to customer locations to provide software training and to trouble shoot software and hardware system issues for a new production and shipping software solution. Worked with 3rd party vendors to correct hardware and software issues.

Computer Information System, Forensics

Education record