Michael Passman Email & Phone Number

I publish occasionally with a few online publishers, have an album cover credit, and use social media platforms so extensively for photo publishing that I have a very strong overall online presence and an overgrowing recognizable name and trademark.

New York, New York, US

Office abruptly closed.

New York, New York, US

Office permanently closed

Bangalore, Karnataka, IN

• Examined software and hardware crashes, evaluated user impact, and troubleshooting to determine the rightful engineering group to resolve the crashes
• Performed software crash triage, but saw others struggle in performance with other products, so I asked for and received training in multiple products, which not only made me more helpful to coworkers, but allowed me.
• Generated weekly crash eports for multiple prodcuts
• Edited training materials and contributed to process improvements
• Received an annual award for performance, volunteering to help others, taking on extra responsibilities, and going “above and beyond”
• Trained and guided new employees and helped underperforming employees according to company standards and procedures

Ladugårdsgärdet, Stockholm County, SE

Admin support for Texas Workforce Commission

Teaneck, New Jersey, US

• Analyzed, tracked, and reported reporting of scam trends to staff and management, documentation and recommendation of decision tree improvements
• Identified page violations of Facebook terms and conditions
• Cross trained and worked in front line services for advertisers, where I helped them retrieve edit access and update commercial pages to meet terms & conditions
• Identified algorithms for new scams identification for integration into operations procedures for Facebook ads integrity team
• Received management recognition for continuous contributions to algorithms in scam decision tree across multiple queues, such as gambling, scams, pornography, and ad farming
• Standardized company processes and techniques via wide communication and collaboration with internal and external customers

Cupertino, California, US

• Used research tools to verify identities of cardholders for orders placed at Apple's online store, including intense emphasis on social media research
• Analyzed transactions in multiple countries and languages to prevent fraud
• Mentors and trained employees
• Wrote training material for Apple's UK online store
• Discovered new ways of verifying identity when talking to customers suspected in committing fraud
• Earned recognition from managers for strong performance

Cupertino, California, US

• Made changes to orders placed by customers for Apple's online store in the United States
• Explained credit card authorizations process, set delivery expectations, added to and canceled orders
• Built a reputation for providing excellent customer service
• Received recognition from managers for good performance
• Received outstanding performance reviews
• Promoted for good performance

Buffalo, New York, US

• Made changes to orders placed by customers for Apple's online store in the United States
• Explained credit card authorizations process, set delivery expectations, added to and canceled orders
• Built a reputation for providing excellent customer service
• Received recognition from managers for good performance
• Received outstanding performance reviews
• Promoted for good performance

Austin, TX, US

Translated medical research articles in French, German, Italian, and Dutch.

Austin, Texas, US

• Developed internal content for training as well as customer facing responses and talking points
• Approached management with the idea of rewriting content and was approved to do so
• Acted as a point of contact for new customers
• Prepared and gave presentations to senior management
• Maintained a positive attitude in dealing with customer service problems or dissatisfied clients
• Promoted in recognition of outstanding performance

Bethesda, MD, US

Research in tardive dyskinesia. Managed a lab animal colony, gave haldol injections, behavioral observation, specimen collection and laboratory procedures, participated in journal club.

Master Of Arts (Ma), Anthropology

Bachelor Of Science (Bs), Double Major Anthropology And Psychology