Michael Paster Email & Phone Number

Belmont, California, United States

• Led process optimization initiatives as the IT business partner across Alcon's Intraocular Devices (IOD) sites, aligning IT strategy with business objectives to support organizational growth and expansion. • Directed the deployment of Alcon network infrastructure and resources at the PowerVision R&D site following acquisition, collaborating with departments, tracking progress, providing training to associates, and achieving operational functionality within a shorter 3-month integration timeline, exceeding industry standards. • Led the assessment of legacy PowerVision infrastructure and systems, developing migration and integration plans, successfully integrating the entire network into Alcon corporate infrastructure in less than 3 years, significantly faster than industry standards of 4-5 years for similar acquisitions. • Ensured all IT activities at multiple sites complied with regulatory standards including HIPAA, FDA, and GxP, validating systems to maintain quality in medical device development and manufacturing.• Cultivated and strengthened relationships with key stakeholders, proactively managing their expectations and monitoring satisfaction levels for alignment with business objectives.• Served as the primary liaison between service delivery teams and the business, facilitating effective communication and collaboration to ensure that business end-user requirements were understood and met promptly and accurately.• Maintained a steady and uninterrupted process flow by closely monitoring project milestones, deliverables, and timelines, promptly identifying and resolving any issues or obstacles encountered during project execution.• Conducted evaluations and validation testing for instrument rollouts, prioritizing user requirements, scalability, and security considerations, while developing and implementing deployment strategies aimed at minimizing disruptions to business operations.

Sacramento, California Area

• Led a 24 member department comprised of Technical Account Managers, Service Desk Team, System Engineers, System Administrators, and Project Team. • Developed KPIs, polices, and procedures to maximize the efficiency of the various teams to increase the quality of support provided to our customers.• Managed day to day activities of the teams and ensured that customers are receiving the highest level of service.• Ensured that Product and Project sales are surpassing corporate established levels. • Successfully integrated Salient IT and Aperio IT systems into the NuMSP corporate systems. Integrated PSA, RMM, Automation, and Documentation systems. • Developed new customer onboarding procedures with the goal of providing quality support as quickly as possible• Performed reviews of team members

• Acted as an outsourced IT department for small business customers, primarily medical device manufacturers. • Multitasked and managed time accordingly to simultaneously support multiple rapidly growing high demand customers. • Worked with executive management at customer sites to evaluate and identify current and future IT requirements.• Designed, deployed, and supported budget conscious scalable networks and redundant computer systems that serviced the lifecycle of the customers.• Provided guidance to IT team and acted as a point of escalation for team members.• Expanded network infrastructures into additional office spaces or new sites as the customers grew.• Planned and executed move projects to relocate entire IT infrastructures to new buildings with little or no downtime. • Deployed and supported ERP systems such as QAD, Omnify, and ManufactPro.• Virtualized hardware servers onto various virtualization platforms. • Performed systems validation and ensured that all systems met HIPAA & FDA requirements. • Deployed servers, email systems, routers, switches, wireless access point systems, backup systems, VPN, Remote Access, etc. • Designed and built server rooms/data closets. • Migrated email systems from in house or from other hosting providers to Office365.• Setup and supported cloud services such as Lync, Skype for Business, SharePoint, etc.• Supported computer connected equipment in labs and cleanrooms such as HPLCs, robotic arms, tensile testers, microscopes, data loggers, interferometers, etc. • Kept detailed documentation of all projects and tasks and submitted to customers for billing. • Generated approximately $350K revenue annually in billable hours, hardware, and software sales

• Designed and deployed scalable Windows NT 4.0/Windows 2000 Domain and internal network. • Deployed and maintained backup system.• Migrated email system from web based to in house. • Deployed VPN server. • Provided desktop support and mobile device support to users. • Provided remote monitoring of server and network equipment.

• Managed all IT aspects of a rapidly growing media research company. • Managed rapid expansion of IT and network infrastructures to accommodate increase from original size of 16 employees to over 250 employees, through IPO, and several subsequent acquisitions. • Designed, deployed, and supported 24/7 production and corporate networks at co-location facility and multiple corporate sites. • Procurement of all equipment including network devices, email systems, phone systems, backup systems, desktops. laptops, and mobile devices.• Project manager on 30,000 square foot new building project. Coordinated with general contractor, electricians, city building inspectors, interior designers, and furniture/cubicle vendors. • Negotiated co-location facility contracts. • Managed IT projects. • Defined project goals for operations team and led the team to accomplish project goals. • Negotiated and reviewed IT vendor contracts. • Integrated third party hosted applications into the existing network infrastructure.

• Network administration and support of NT4, NT 3.51, Windows 95, 98. • 2nd line desktop support and system configuration of remote access, NT4, NT 3.51, Windows 95, 98 for 2000+ users.• Deployed workstations to new divisions.• Supported mobile device connectivity to corporate network.

• Provided 2nd line desktop/network support and desktop systems configuration of NT4, NT3.51, Windows95 and Novell 3, 4 for 1000 users. • Migrated systems from Windows 3.1, 3.11, and Novell to NT4 and Windows 95. • Network and system administration. • Performed training and IT project coordination at Unisys field offices.