Michael Paster Email & Phone Number

Belmont, California, United States

• Led process optimization initiatives as the IT business partner across Alcon's Intraocular Devices (IOD) sites, aligning IT strategy with business objectives to support organizational growth and expansion.
• Directed the deployment of Alcon network infrastructure and resources at the PowerVision R&D site following acquisition, collaborating with departments, tracking progress, providing training to associates, and.
• Led the assessment of legacy PowerVision infrastructure and systems, developing migration and integration plans, successfully integrating the entire network into Alcon corporate infrastructure in less than 3 years.
• Ensured all IT activities at multiple sites complied with regulatory standards including HIPAA, FDA, and GxP, validating systems to maintain quality in medical device development and manufacturing.
• Cultivated and strengthened relationships with key stakeholders, proactively managing their expectations and monitoring satisfaction levels for alignment with business objectives.
• Served as the primary liaison between service delivery teams and the business, facilitating effective communication and collaboration to ensure that business end-user requirements were understood and met promptly and.

Sacramento, California Area

• Led a 24 member department comprised of Technical Account Managers, Service Desk Team, System Engineers, System Administrators, and Project Team.
• Developed KPIs, polices, and procedures to maximize the efficiency of the various teams to increase the quality of support provided to our customers.
• Managed day to day activities of the teams and ensured that customers are receiving the highest level of service.
• Ensured that Product and Project sales are surpassing corporate established levels.
• Successfully integrated Salient IT and Aperio IT systems into the NuMSP corporate systems. Integrated PSA, RMM, Automation, and Documentation systems.
• Developed new customer onboarding procedures with the goal of providing quality support as quickly as possible

• Acted as an outsourced IT department for small business customers, primarily medical device manufacturers.
• Multitasked and managed time accordingly to simultaneously support multiple rapidly growing high demand customers.
• Worked with executive management at customer sites to evaluate and identify current and future IT requirements.
• Designed, deployed, and supported budget conscious scalable networks and redundant computer systems that serviced the lifecycle of the customers.
• Provided guidance to IT team and acted as a point of escalation for team members.
• Expanded network infrastructures into additional office spaces or new sites as the customers grew.

• Designed and deployed scalable Windows NT 4.0/Windows 2000 Domain and internal network.
• Deployed and maintained backup system.
• Migrated email system from web based to in house.
• Deployed VPN server.
• Provided desktop support and mobile device support to users.
• Provided remote monitoring of server and network equipment.

• Managed all IT aspects of a rapidly growing media research company.
• Managed rapid expansion of IT and network infrastructures to accommodate increase from original size of 16 employees to over 250 employees, through IPO, and several subsequent acquisitions.
• Designed, deployed, and supported 24/7 production and corporate networks at co-location facility and multiple corporate sites.
• Procurement of all equipment including network devices, email systems, phone systems, backup systems, desktops. laptops, and mobile devices.
• Project manager on 30,000 square foot new building project. Coordinated with general contractor, electricians, city building inspectors, interior designers, and furniture/cubicle vendors.
• Negotiated co-location facility contracts.

• Network administration and support of NT4, NT 3.51, Windows 95, 98.
• 2nd line desktop support and system configuration of remote access, NT4, NT 3.51, Windows 95, 98 for 2000+ users.
• Deployed workstations to new divisions.
• Supported mobile device connectivity to corporate network.

• Provided 2nd line desktop/network support and desktop systems configuration of NT4, NT3.51, Windows95 and Novell 3, 4 for 1000 users.
• Migrated systems from Windows 3.1, 3.11, and Novell to NT4 and Windows 95.
• Network and system administration.
• Performed training and IT project coordination at Unisys field offices.