Identify and prioritize key initiatives to advance the Amwell Automated Care platform by conducting market and customer research through stakeholder interviews.Coordinate the delivery of new platform features with team members from user experience design, engineering and operations by following SDLC practices.Create and maintain product documentation and provide training to operations or professional services teams for new features and functionality.Led the project for integrating InBasket messaging and a SMART on FHIR application for Epic Hyperdrive for a high profile customer, which enabled the clinical team to have a seamless workflow for managing patients enrolled in Automated Care programs.Managed requirements gathering, vendor analysis, and user acceptance testing for a time sensitive project to migrate to a new email templating and messaging platform, which led to on-time project delivery and privacy compliance.