♦ Ensure all systems operate smoothly and align with our quality standards♦ Maximize the efficiency of all business procedures♦ Establish production KPIs and conduct quality assessments♦ Monitor daily operations and address potential issues when they arise♦ Build processes that meet our business objectives and ensure compliance♦ Monitor financial data and recommend solutions that will improve profitability♦ Coordinate with the HR department to ensure our hiring plans meet our business needs♦ Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans

Key Responsibilities:♦ Responsible for accuracy and timeliness of financial data and statistics♦ Controls expenses within area of responsibility♦ Develops and recommends department operating budget and ensures that department operates within budget♦ Evaluates and justifies supplies, equipment and purchases as needed♦ Establishes work standards and work flow♦ Manage the quality process as it relates to Business Support Services and set targets for quality improvement.♦ Measure customer satisfaction and implement action plans for areas below standard♦ Continuously review Business Support Services procedures and implement improvements when applicable.♦ Create an environment of innovations and continuous improvement targeted toward improved service levels and increased efficiency within Business Support Services.♦ Enable effective two way communication with all staff♦ Coach and develop staff♦ Maintain high staff morale for all staff members♦ Demonstrates good/effective communication skills with clients and their employees.♦ Demonstrates quality leadership in meeting performance plans♦ Acts as a positive role model; proactive in the achievement of the facility goals and objectives

♦ Provide safe, innovative, consistent and cost effective bundled solutions for our J&J Clients. ♦ Leverage Eurest Services corporate Best Practices and existing business operations, identify opportunities for standardization and developing, documenting and training to standard operating procedures, while defining account level “best known methods (BKMs)”, review potential innovations of future implementation, while driving cost effective operations to meet internal and client expectations.

Key Responsibilities:♦ Manages all Janitorial services for multiple sites♦ Staffing, hiring, training for support staff♦ Implements policies and standards for all janitorial services♦ Follows guidelines and performance standards of Eurest Services♦ Exceeds clients expectations♦ Assists with other facilities services

♦To provide high-quality, relevant, continuing education to help make sure HHS managers are the best trained managers in the healthcare support services industry.

♦HHS offers great opportunities and we are always on the lookout for talented individuals.

♦ Direct operations of the Environmental Services Departments, Waste and Linen Services. Responsible for developing and supervising 50 (+/-) associate employees. Ensuring that the highest level of standards for hospital cleanliness are consistently achieved and maintained according to hospital polices and regulatory guidelines according to department and client’s standards.

♦ Improved Patient Satisfaction above national standards♦ Drastically improved quality from marginal to very commendable ♦ Leading member Leadership Council, Environment of Care Committee, Infection Control Committee♦ Successful Joint Commission, CMS, and DOH Survey results with documented positive comments ♦ Extreme proficiency with Through-put and Bed Control improving turnaround time to 45 minutes♦ Waste Stream Management including Regular, Hazardous, Sharps, and Pharmaceutical♦ Linen Distribution and Management. Daily par level analysis with emphasis and education to control pound per adjusted patient day. Both rental and COG.♦ Successfull Start-Up of Company Services

♦ Improved Patient Satisfaction, consistently scoring above the 90th percentile.♦ Implemented Safety Programs, Productivity standards, area assignments, rounding techniques♦ Improved employee satisfaction to 91%♦ Responsible for Hospital System Wide AIDET Training (Studer Model)