🔸 Managing staff development and success in three shops across San Francisco🔸 Implemented company and shop specific protocols in response to COVID-19 pandemic🔸Increased customer retention in shops and expanded our market reach on third party delivery applications🔸 Keeping P&L’s in line and exceeding company’s targets

🔸 Support shop managers in the Portland, OR, market.🔸 Monthly touch bases phone calls to discuss, brainstorm and execute business plans that include: sales and labor, staff development and engagement, and customer service aptitude.🔸 In shop visits to see progress on the sales floor, leadership practices, team motivation, areas of concern and provide any additional support needed by the manager.🔸 Implementation of new company initiatives with one-on-one manager training, strategic planning and monthly follow ups.

Union Square - San Francisco, CA🔸 Transferred to store to turnaround team performance, profit, execute change management, and recruited staff of 20 employees🔸 Built processes to optimize product flows and inventory management exceeding controllable profit target (YTD Profit: +5%)🔸 Executed process and procedures that brought store from -10% LYL sales, to exceeding sales targets🔸 Focus on employee performance through consistent coaching, feedback and personalized development🔸 Developed Assistant Manager on store operations, people development, analyzing shop metrics🔸 Provided positive store atmosphere and curate store energy to the flow of the traffic and customers

Stoneridge Shopping Center - Pleasanton, CA🔸 Promoted to open California’s first Flagship Store, optimizing existing processes and operational procedures to scale the controllable profit🔸 Current shop business results: 28% above last year sales (company average is -5%), and adjusted top line labor of -1.2% compared to last year🔸 Executing change management strategies through performance management, hiring and training of new staff and leadership team🔸 Focusing on service aptitude with employees exceeding brand expectations through personalized staff development🔸 Supporting the Retail Support Team with peer to peer visits across North America by providing support and development to other shop managers🔸 Creating internal communications video content with Brand Marketing team

Stonestown Galleria - San Francisco, CA🔸 Opened store in 8 weeks from offer letter to fully trained staff on selling, product knowledge, visual merchandising andcustomer experience🔸 Awarded a perfect score gauging customer experience against global standard. Only 6 perfect scores awarded since 2013 over956 stores🔸 Achieved $767,600 in sales, 8% above target in 2015 and $1.28M in sales in 2016 (70% above LY sales)🔸 Recruited a core staff of 20 and scaled to 35 for holiday. 30 months later has a 25% retention rate🔸 Mentored staff through coaching and feedback, analyzing metrics, customer experience, product knowledge, store operations,and communicating the brand🔸 Trained floor leaders in running floor, maintaining downtime, training, coaching, delegation, and increasing hourly sales targets🔸 Managed product flow and inventory trends, developed weekly solution based

Stoneridge Shopping Center - Pleasanton, CA🔸 Trained by Manager on operations, people development, and store metrics🔸 Focused on soft skills, communicating expectations to the staff of 18🔸 Mastered company tools and resources for store operations, impact sales and profit, and implement a culture of consistent training and coaching

Union Square - San Francisco, CA🔸 Trained by Manager on operations, people development, and store metrics🔸 Focused on soft skills, communicating expectations to the staff of 18🔸 Mastered company tools and resources for store operations, impact sales and profit, and implement a culture of consistent training and coaching

General Manager of an independent record store situated in the Central Valley of California. Responsible for hiring/firing employees, holiday hires, basic and advanced store operations, product transfers with other stores.