With over twenty years of experience in sales and operations management, I am a customer service expert and a leader in ticketing and call center operations at Groupe CH, a group of companies that owns and manages sports and entertainment properties. In my current role, I oversee the ticketing and call center activities for the Montreal Canadiens, the Bell Centre, and other venues, ensuring operational efficiencies, customer satisfaction, and revenue growth. I also manage a team of over 70 employees, providing coaching, training, and performance evaluation. Previously, I was the Director of Operations at LightSpeed Utility, a company that provides cloud-based solutions for individuals and companies, where I was responsible for implementing key projects, improving processes, and supporting daily field operations. Before that, I was the Senior Sales & Store Operations Manager at Ardene, a leading fashion retailer, where I helped increase sales by 15% and reduced inventory costs by 10%. I have strong skills in operation efficiencies, customer service management, people management, and management information systems. I am passionate about delivering exceptional service and value to customers and stakeholders, and I enjoy working in a dynamic and collaborative environment.