Michael Peck Email & Phone Number

City Of London, England, United Kingdom

London Docklands

Submitting daily proxy vote instructions to the market, using Swift, Crest, and proprietary systems.Designated ISO 27001 associate. Writer and maintainer of company procedures.Collaborating with Audit Director in order to mitigate the risk of GDPR breaches.

Chelmsford, United Kingdom

Providing full claims handling for Policy Holders. Assessing Policy Holders needs and requirements and updating them regularly throughout the claim.To provide a fast telephone response to all calls to Claims Department giving clear and accurate advice.Fraud Champion within my department. Regularly assess claims colleagues have and review if there are any concerns in regards to possible fraud. If concerned, ownership is taken and I pass evidence with concerns to the CFT Team.Manage complaints and action accordingly. This can involve contacting the policy holder and discussing their query, and how to resolve the issue, while remaining confident I can represent my company’s views and procedures to avoid possible additional expenditure.Dedicated fatality claims handler. Any claims involving loss of life will get passed to myself to ensure claim is dealt appropriately with executors or relatives of deceased.Closely work with management to deal with difficult or out of the ordinary claims and resolve in the most cost effective way.Solely manage and maintain specialized schemes. Including non-UK schemes that are email based only(including non-english speaking Policy Holders).Work closely with engineers when managing repairs and discussing pre –accident valuation disputes with Policy Holders.

London, United Kingdom

* Using a variety of software packages, such as Microsoft Office, Advisor Office (AO), Citrix etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases;* Producing and quality checking stock reconciliation's and client valuations;* Member of system migration project team through system trials to transition;* Monitoring and maintaining portfolio management systems on a daily basis;* Liaising with staff in other departments, IFA’s and external contacts;* Supporting the Settlements and Dealing teams on an adhoc basis.

Brentwood, Essex

* Ensure accuracy of documentation to be submitted to external customers* Communication with all relevant departments to complete amendments within timescales* Prioritize cases to ensure timely completion on a daily basis* Utilizing client maintenance systems within a live customer environment* Submission of amendments to correct deals or requests from clients and/or servicing agents* Responsible for raising payments/returns to external customers, Servicing Agents, Plan Managers, and Management Companies* Recommend operational, process and procedural changes to improve efficiencies and quality

Basildon

* Working knowledge of registration/client maintenance and dealing processes within the live customer environment of the business to aid the Testing team* Training of overseas staff including Legal Document and Transfer testing for new clients Prioritisation skills to ensure timely completion of all visible cases on a daily basis* Presentations for projects and various stages of Test procedures to the Testing team, other internal departments, and to new & current clients Submission of amendments for incorrect deals or requests from clients and/or servicing agents* Production of Test Scripts via MS Project & Mercury for appropriate testing on every new client with strict SLA’s* Cooperating and working collaboratively to display a clear understanding of customer needs and ensuring this is central to decision-making and service delivery

Business Studies Gnvq Intermediate Qualification

Gnvq Business Studies