Led project to add TSP (Priority code for 911 TG’s) codes to over 600 911 Trunk Groups-Distributed orders to techs, updated project status sheets, escalated order/FOC problems to LEC, other vendors-weekly status calls with LECs, Vendors, weekly meetings w/techs on ordwr status/progression, updated /sent weekly progress status to managementCreate and submit ASRs for nationwide local access/off net and long haul 911 network. OCN, T3, T1, DS0s --Process FOC’sSystems---Metasolv, Salesforce, Neustar, WORD, EXCEL, REMEDYSKILLS: Excellent written and verbal communication skillsProject Management/ Design Principles and Deadline Compliance Network Optimization,/Billing Disputes- Wireless, Local and long haul carrier circuits

16 yrs Project ManagementPMP training, IP/Transport/Networking Certified/ Project Management and Time Management, Deadline ComplianceManaged multiple simultaneous deployment projects against strict deadlinesProject Management for Adding, Disconnecting, and Layout changes to T1's and trunks-both message and VOIP/Wireless trunks for and Network OptimizationCoordinated project needs with associated teams/ Ability to communicate project needs to teams/vendorsNew Switch Installation Projects-verified capacity, authored Project Progress Sheet (EXCEL) for each project. Held kick-off meetings w/capacity engineers, provisioning techs, c.o. tech, LECs, customers effected, management, routing, etc. As project started, weekly status meetings, timeline status, PPS updates, status/progress calls with LECs, Customers. Weekly PPS distribution to management. Escalate problem orders for resolution. Updated status, etc thru test-turn up/completion of projectInteracted with other carriers to design, test, turn up WIRELESS, Access, Off-Net, Local and Long-Haul t1's and trunks. 15-18 yrs working with ILEC/CLECExperienced in Network Core Infrastructure -- Sonus, Lucent, Nortel and Ericsson switches, Alcatel/Lucent DACS, Mux's, etcWorking knowledge Microsoft Office Applications: Outlook, PowerPoint, Excel, WORDSystems-- TIRKS FPSC, ACMS, MAINLINE, MDLRS, ESPRIT, HCCS, TOPAS, CTP, WMS, TSNOW, NVAM, TLWS, WORD, EXCEL8 yrs experience with Net Promoter System as a way to improve relations/communications between company/employees/customers