Performance-driven leader specializing in the Hotel and Vacation Ownership industry, with a 20 plus year track record of success in optimizing performance:Certified Hotel AdministratorSuccessfully built dynamic teams across all departments to consistently surpass guest expectationsLed resort to win 2 consecutive annual Crystal Pineapple awards recognizing excellence, service and outstanding performance as a Tier Two Resort; 2009 and 2010Instrumental in spearheading opening of Harbour Lights, a 59-room boutique hotel and vacation ownership property adding substantial value to company portfolioConsistently earned 90%+ scores in quality assurance inspections of brand standards complianceStrategically implemented corporate internal audit standard operating procedures (SOPs) to pass consecutive annual site auditsIncreased employee satisfaction scores 20%Achieved 25% increase in customer survey scoresPartnered with marketing and sales departments in attaining aggressive EBIDTA goalsSuccessfully managed campus style resort with 417 villas, spanning over 33 acres Comprehensive managerial background spanning sales, marketing, guest relations/customer service, human resources, policies/procedures, quality assurance, internal standards and regulatory compliance, audits, accounting, financial/P&L, and administrative through food and beverage, retail operations, housekeeping, property maintenance, new construction, and renovationsExpertly evaluate, define, establish, and manage key performance indicators to maximize results across all areas of operation; attentive to guest surveys as critical tool for surpassing expectationsStrategically drive operations, lead teams and administer budgets to maximize productivity, efficiency and use of time and resources in achieving aggressive performance goalsHands-on leader who excels in training, building and directing dynamic teams.