Michael Penn Email & Phone Number

Peachtree Corners, GA, US

Atlanta, Georgia, United States

• Advocate for the client, led market managing 200+ clients, performed Business Reviews to ensure adoption and usage, renew and grow client base.
• Exceeded retention, renewal, and growth targets
• Worked across departments to increase NPS and Client Happiness
• Recognized for building client trust to earn Trusted Advisor status

Atlanta, Georgia, United States

• Created and implemented all department policies and procedures
• While leading team, continued to work with and retain Enterprise and Franchise level accounts as well as handling all department escalations
• Led team to multiple quarters of 150% to goal results while decreasing post 100 day churn year over year, and increasing NPS from -30 to 15 over 2 quarters.
• Created and lead trainings that saw significant improvement in team performance
• Developed strong relationships and connections across multiple departments and divisions
• Leader in Culture and Community Engagement Committees helping to plan and organize company internal events and volunteer activities.

• Maintained and elevated customers to ensure service delivery, correct billing, and maintain customer satisfaction.
• Developed all policies and procedures for team
• Responsible for all customers in 5 markets, maintaining an 80% retention rate, while obtaining double digit expansion growth

Irving, Texas, United States

• Manage the onboarding of new clients: performing system setup. coordinating and performing training, coordinating data import/export, and solving customer-specific workflow issues
• Developed new training and knowledge base materials for company-wide use to use in the onboarding of new clients and personnel

Plano, Texas, United States

• Responsible for $3M in revenue across 4 large markets, with a retention rate of 75% and substantial account expansions
• Worked closely with multiple departments to close sales, ensure delivery of services in a timely manner, and support the customer.
• Earned Trusted Advisor status with customers by becoming a dedicated partner and leveraging experience and knowledge

Fort Worth, Texas

Successfully positioned AT&T complex wireline, mobility, and cloud services to customers at the small to medium business levels by applying consultative selling techniques Team Subject Matter Expert in Cloud Solutions, Networking, Security Solutions, and other complex data fields Recognized as a team leader, often assigned to train new employeesGraduate of.

Master Of Arts In Teaching, Secondary Social Studies

Bachelor Of Arts, Political Science

Activities and Societies: Georgia State Basketball Band, Georgia Tech Marching Band