Michael Peppe Email & Phone Number

New York, NY, US

New York, United States

• Collaborate with customers and vendors to ensure high-quality products that adhere to schedule timelines and meet budget guidelines
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Developed, documented, and implemented a standardized process to measure key performance metrics across multiple manufacturing facilities.
• Utilized extensive technical background to coordinate the development of a new industrial engineering database and two new user interfaces

Medford, Massachusetts, United States

• Design and shape strategic deliverables across 31 Internal Amazon Customers teams for machine learning processing.
• Launched 3 new workflow pipelines across 15 languages: Huntsman, Content Services and Alexa News.
• Onboarded 5 new Internal Amazon Customers team to Amazon Data Services for human machine learning annotation services.
• Managed program cost, schedule, quality, performance, processes for onboarding. Employed EVM, metrics, risk management and project management methodologies to ensure successful execution for new workflow on boarding.
• Provided leadership and consistently introduced innovative approaches to enhance performance, efficiency and customer satisfaction.
• Partner closely with Internal Amazon Customers and Language Expansion Teams on protocol/process development for existing and future features/devices.

Greater Boston Area

• Program managing 2 global audio collection programs for 16 languages and across 7 countries. Led a team of 10-15 of project coordinators with 2-week SLAs from intake.
• Provide a deep analysis report regarding device testing for GO/NO-GO decisions; Advocate for needs/suggestions of ASR/NLU model improvements in regards to the launching of features and devices.
• Lead ASR/NLU audio collections for 5 language expansion launches: ar_SA, hi_IN, es_MX, es_UX and fr_CA.
• Increase project intake from 170 requests in 2018 to 824 requests by end of 2019 (390% increase). Upwards trend continued into 2020 with 10% increase.
• Significantly improved on-time delivery of projects, reaching delivery time from 12 days to 10 days (-34% decrease).
• Deep experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization: subject matter experts, functional leads, departmental heads, etc.

Greater Boston Area

• Handled data analysis requests from a range of data customers, while supporting Team Manager improving operational metrics such as quality and productivity.
• Drove communication between several internal departments and stakeholders such as Operations, Workforce Management, Quality Management and Capacity Planning.
• Led a team of 20- 35 Data Associates to reach weekly service-level agreements, while maintaining a baseline 95% of quality and productivity.
• Part of the initial hire of Team Lead role. Established the scope of the roles and responsibilities.
• Mentored and on-boarded 6 Team Leads within the Alexa Data Services operations group by facilitating trainings and creating tools to improve day to day operations for the role.
• Global contact for transition of multiple workflows to other amazon worldwide sites. Provided trainings, resources and chat support for 10 weeks throughout transitions.

Greater Boston Area

• Delivered high quality work under aggressive weekly deadlines.
• Participated in launch of Alexa Data Services site by collaborating with other sites to create resources and training materials for on-board other Data Associates.
• Handled data analysis requests from a variety of data customers such as data scientist and engineers.
• Improved the onboarding process by providing additional trainings and resources for peers.
• Participated in the launch of several Alexa brand devices such as Echo Look, Echo Dash, Echo Show and Echo Spot. Analyzed data for each device and delivered a minimum consistent 98% quality of data evaluations.

Greater Boston Area

• Created a strong sense of awareness through communication for product and industry developments.
• Collaborated with creative services and production to provide creative assets for digital content and social media advertising.
• Identified business needs and issues, captured market intelligence, and qualified, nurtured and delivered opportunities that generated sales for clients.
• Creatively drafted and submitted proposals and presentations for change management plans to stakeholders.
• Categorized opportunities to improve marketing effectiveness through better audience segmentation, marketing techniques, and processes.
• Delivered the development of appropriate communication strategies in support of internal communications, public relations and/or divisional initiatives.

East Boston

• Maintained and problem solved using photo equipment, cameras, enlargers, and color processor.
• Managed all processing chemistry, hardware and software.
• Transferred photo laboratory equipment from chemical processing to laser processing.

-Edit, oversee, and publish content on site using WordPress and YouTube-Oversee all multimedia publications-Create and present potential project ideas to staff during weekly meetings-Able to thrive in a collaborative environment while maintaining a teaching role-Promoted, presented, and marketed newspaper during multiple recruitment sessions

Greater Boston Area

-Aid children with any needs before surgery-Supported staff and busy work environment.-Job shadowed different medical sites within a hospital