Michael Peral Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

• Responsible for motivating total hotel to increase Guest Satisfaction and operational goals through statistical analysis • Problem solution with guest relations with Staff training• Review and analyze Group surveys to increase guests experience during future events• Ensure operational excellence for Front Office teamo Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment• Enhanced upgrade Incentives program• Hosted weekly meeting with Executive member and Department heads to increase Satisfaction Achievements• Increased Guest intent to Recommend by +11.3% YTD compared to 2019, have increased +9.2% over Marriott’s Brand Standard.• Increased our Elite Members Appreciation score by +6.3% YTD• Increased Team Room upgrade revenue by +8% for January and February for a total of $113,695 to a goal of $90,000

Tampa, Florida, United States

• Lead coordinator for Drake Biel Upgrade Program • Assigned guest rooms and suites based upon guest requests and guarantees• Management of guest rooms and suite inventory• Planned and facilitated training programs for front desk team • Coordinated pre-arrival requests for groups, VIP’s, and other special guests • Set up and managed pre-arrival emails for special packages to enhance guest satisfaction• Building and maintaining reports to increase productivity and accuracy for guest reservations. • Managed the inventory of 719 rooms during full rooms renovation with 100-200 rooms OOI (out of inventory) and increase check in experience at the same time +2.1 YTD from Jun 2018 – Aug 2018

Tampa, Florida, United States

• Front Desk new hire trainer• Third-quarter Check-in experience 85.7% from 70 surveys• Assist rooms controller with blocking and assigning rooms• Assisting host in raising/maintaining Guest Satisfaction scores through teamwork, training and coordination• Cross-Trained in Night Audit and At Your Service• Assisting managers on new check-in process and procedures Achievements• Host of the Month (September 2017)• Host of the Year (2017)

• Gym/Travel Director• Managing all-athlete payments for each team• Managing payroll for staff• Scheduling team practices and private lessons• Managing competition schedules• Training all new tumbling instructors • Instructing all camps for athletes• Managing the gyms travel schedule including: scheduling lodging, events, flights, and headcounts for all events, as well as monitoring payments made for athlete events• Coordinating with owners to ensure the success of all athletes, as well as overall gym function, performance and budget• Keeping advertising updated and consistent• Coordinating special events • Coordinating team tryouts and youth programs• Keeping certificates of all coaches and trainers up to date• Keeping all-athlete waivers up to date and managing health records• Maintaining clientele to keep gym at quartile and yearly goals • Schedule staff meetings to ensure all-athlete goals, as well as staff goals for athletes, are being met in a timely fashion• Scheduling meetings with parents to keep athletes on track for individual and gym goals/ expectations• Teaching tumbling skills to various age and skill levels• Coaching numerous division teams• Managing department tasks to ensure store cleanliness • Assisting supervisors with interviews