As a Senior Manager, I provide strategic guidance and leadership to product managers and cross-functional teams throughout the entire product development lifecycle. From ideation to market launch and continuous improvement, I ensure that our products align with customer needs, market demands, and business goals.Key Achievements & Responsibilities:Strategic Leadership & Team Development: Led and mentored a team of product managers, focusing on enhancing skills, expanding knowledge, and growing experience within the Product Management Framework. Fostered a culture of collaboration, improving cross-functional communication and decision-making.Product Strategy & Roadmap Development: Defined and communicated strategic product roadmaps, guiding teams on the "why" behind product decisions and ensuring alignment with market needs, business goals, and timelines.Cross-Functional Collaboration: Drove partnerships across engineering, marketing, and other key departments to align product strategies, incorporate customer and stakeholder feedback, and enhance market reach.Agility & Innovation: Increased organizational agility by fostering faster innovation cycles, enabling teams to maximize ROI on product development investments while delivering customer value.Market & Monetization Alignment: Developed and executed go-to-market strategies that aligned product offerings with B2C and B2B market routes, driving competitive positioning and sustainable growth.Impact:• Championed customer-centric product strategies, resulting in measurable improvements in market share and customer satisfaction.• Successfully balanced strategic leadership with tactical execution, delivering immediate wins while driving long-term value creation.

• Led a team of product managers to enhance skills and foster collaboration, improving cross-functional communication.• Defined strategic product roadmaps aligning with market needs, business goals, and timelines.• Developed go-to-market strategies aligning product offerings with market routes for sustainable growth.

In this role, I was responsible for leading cross-organizational teams to implement a successful annual recurring revenue (ARR) model, including the development of an introductory and rollout strategy designed to protect existing revenue streams within a global, indirect channel environment. Working closely with product, commercial, marketing, and legal teams, I ensured smooth collaboration and alignment across departments to drive business outcomes.Key Achievements & Responsibilities:Revenue Model Implementation: Successfully led the development and rollout of an ARR model within a global indirect channel environment. Designed strategies to protect existing revenue streams while enabling long-term growth through innovative monetization models.Cross-Functional Collaboration: Partnered with product, commercial, marketing, and legal teams to align strategies, ensure compliance, and build a strong foundation for product success. Maintained seamless communication to align goals and execution across departments.Beta Program Development: Designed and launched a beta program to test the feasibility and market acceptance of the ARR model. Utilized insights to refine product development, go-to-market strategies, and launch timing.Product Management Support: Guided product managers in competitive analysis, pricing strategy, and product positioning. Leveraged tools such as design thinking, voice of the customer (VoC), and custom financial models to inform strategic decisions.Digital Transformation (DX): Drove monetization and offering initiatives within the Digital Transformation (DX) sector. Implemented Jira/Confluence from sprint zero, establishing efficient project management workflows across nine divisions.Impact:• Successfully integrated ARR models, enhancing revenue predictability and customer retention.• Delivered actionable insights through beta testing, improving product-market fit and accelerating time-to-market for new offerings.

As Product Leader, I played a pivotal role in driving innovation, operational efficiency, and cross-functional collaboration to deliver cutting-edge solutions across multiple teams and projects.Agile Transformation & Team Building:• Spearheaded the adoption of Agile principles and Scrum methodologies across nine engineering teams, leveraging Jira and Confluence to enhance velocity and transparency.• Built a high-performing product organization, recruiting and mentoring three director-level leaders, four product managers, and one product owner per Scrum team, ensuring effective execution of strategic initiatives.Modernization of Legacy Systems:• Directed the development of a RESTful API web service layer to integrate legacy systems with a modern product ecosystem.• Delivered a 20% reduction in call center operation times across all active markets by automating processes and improving operational efficiency.Food Delivery Service Platform Development:• Led the creation of a comprehensive food delivery platform, including a mobile app for healthcare recipients and SaaS platforms for call center agents, industrial kitchens, and delivery drivers.• Managed two engineering teams and a UI/UX team while collaborating with McKinsey consulting to deliver the MVP two weeks early with expanded feature coverage.• Projected to drive $500M in annual revenue at launch, as forecasted by investor analysts.Impact:• Drove company-wide Agile transformation, improving product delivery speed and collaboration across teams.• Achieved significant operational efficiencies by modernizing legacy systems, directly enhancing customer experience.• Delivered a high-impact, scalable product ecosystem that positioned the company for substantial revenue growth and market expansion.

As Director of Product & Delivery, I led cross-functional teams including Product Managers, Product Owners, IT, DevOps, Engineering, and Quality Assurance to deliver and support the company's portfolio of products and services, generating a minimum of $16M in annual revenue.Team Leadership & Development: Managed a growing team of up to 25 reports, including five direct reports, as the organization expanded. I successfully built and scaled all engineering, product, and QA teams from the ground up, achieving a 100% retention rate by fostering a collaborative, high-performance culture.SaaS Conference Control Platform: Spearheaded the design and development of a cutting-edge SaaS-based conference control platform, leading two engineering teams (R&D and Scrum) from MVP through beta and into general availability. The platform integrated the latest video, chat, and audio solutions, earning industry awards and contributing significantly to the company’s success in winning the prestigious Adobe Gold Partner Award.Product Strategy & Roadmap Ownership: Defined the product strategy and owned the roadmap, working closely with the board of directors, CEO, internal teams, and external stakeholders to continuously define and deliver value. This included implementing a new Software Development Lifecycle (SDLC) that reduced the release cadence from quarter to month and eliminated a backlog of 100+ critical bugs within six months.New Revenue Stream Launch: Conceived, developed, and launched a new monthly audio subscription product that targeted a previously untapped market segment. Within two years, this product became the second highest revenue generator for the company, diversifying revenue streams without negatively impacting existing sales.My role involved driving both strategic and tactical initiatives that advanced the company’s product offerings, improved operational efficiency, and delivered measurable results in revenue growth and customer satisfaction.

As the first official Product Manager at MeetingOne, I was tasked with establishing the product management function from the ground up, creating the foundational processes and frameworks that would enable the company to operate with a customer-centric mindset while balancing cost and value. My key contributions included:Market & Competitive Analysis: Conducted in-depth market research and wrote an annual executive summary that accurately predicted industry trends, competitive landscapes, and key value gaps. This analysis not only informed the company's strategy but also became a new revenue stream when my reports were sold to industry outlets, including Gartner.Testing & Automation Optimization: Designed and implemented testing automation suites and processes that reduced overall acceptance testing time by 75%. This efficiency gain enabled the company to consider a new Software Development Lifecycle (SDLC) that would better serve our customers and improve delivery timelines. I set release safety targets and established a development roadmap to meet these targets over time, ensuring the highest level of product quality.Security & Compliance: Launched and managed an annual penetration (PIN) test program to ensure the company's technical security posture met government regulations and maintained compliance. This initiative helped protect the company from security risks while safeguarding customer data and upholding industry standards.By establishing a solid product management foundation and driving strategic initiatives, I played a key role in positioning the company for sustainable growth and operational excellence. My work helped align product strategy with market demands, streamline development processes, and ensure compliance with security regulations, ultimately leading to a more customer-focused and efficient organization.

As Product Owner at ThinkTank, I was responsible for leading the development and implementation of cutting-edge AI and machine learning technologies in our flagship product while also overseeing the ongoing success of several active products serving top-tier international banks such as Barclays and AIG.My key responsibilities and achievements include:AI & Machine Learning Integration: Served as the Product Owner for the research and development team responsible for incorporating AI and machine learning into our flagship product. This transformative work enhanced the product's capabilities, improving predictive analytics and automation features.Global Enterprise Solutions: Managed the product portfolios for all active offerings in the market, working closely with major international financial institutions like Barclays, AIG, and other key clients. Ensuring that products meet the rigorous demands of these organizations while maintaining high levels of quality and customer satisfaction.Cloud Migration & Cost Savings: Established and executed a multi-year roadmap that included the migration of our back-office technology stack from co-located servers to AWS-hosted services. This initiative resulted in significant cost savings of $30K per month in hosting fees, optimizing the company's infrastructure for future growth and scalability.In this role, I drove the strategic direction of product development across various markets, from AI integration and enterprise-level solutions to government partnerships and cloud migration. By balancing innovation with operational efficiency, I helped position the company as a leader in the industry while delivering exceptional value to our clients and stakeholders.

As a Software Support Engineer, I took on a multifaceted role that went beyond traditional technical support. In the absence of dedicated product representation, I proactively managed product backlogs, collaborated with customers to prioritize and groom work for several engineering teams, and served as a Scrum Master to facilitate Agile processes and ensure timely, quality deliveries.Key Responsibilities & Achievements:Product Ownership & Backlog Management: Led the product backlog management process, working closely with customers to prioritize features, refine user stories, and groom tasks for multiple engineering teams.Technical Account Management: Managed three high-profile accounts — Deloitte, EY, and PwC — handling both on-premise and hosted instances. Delivered live session support using custom DDWRT Linksys network configurations to enable real-time collaboration for hundreds of users.Custom Development & Support: Developed custom white-label landing pages and other solutions through Statement of Work (SOW). Provided immediate workarounds for software bugs by coding fixes locally and managed the escalation process for formal issue resolution.Geo-High Availability Solution: Designed, developed, and implemented a geo-high availability solution that passed rigorous EMEA government testing. This solution enabled our technology to be used by government agencies and global financial institutions. The design was later adopted for the transition to an AWS-hosted environment.By taking ownership of both product development and client success, I ensured that our technology met the needs of our most critical clients while maintaining high standards of support and continuous improvement. My work in designing scalable, high-availability solutions and supporting complex client requirements helped drive product innovation and adoption across global organizations.

As CEO, I led the company with a strong commitment to our vision, driving growth, sustainability, and long-term success. I represented the company at key industry events, functions, and public meetings, ensuring our presence in the market while fostering relationships that supported our strategic goals.Key Responsibilities & Achievements:Strategic Leadership: Directed the company in alignment with our long-term vision, overseeing key decision-making processes to ensure continued growth and market leadership.Business Growth & Sustainability: Drove initiatives to strengthen the company’s position, ensuring operational efficiency and sustainability. This included overseeing annual budgeting, project approvals, and accrual management to maintain financial health.Talent Management: Developed and executed hiring practices, managed payroll, and implemented benefits disbursement strategies to attract, retain, and support top talent.Quality Control & Goal Setting: Implemented quality control processes across the company, setting clear, measurable goals to ensure the highest standards of performance and delivery.Senior Producer on Development Projects: Led and managed cross-functional teams on all major development projects. As Senior Producer, I assembled teams, created team charters, and ensured that each team worked toward a unified vision, achieving project goals efficiently and effectively.Agile Project Management: Scoped, sized, and prioritized work for teams ranging from 3 to 8 members, driving productivity and aligning work efforts with strategic priorities. Managed the production of up to 3 teams simultaneously, ensuring that each team met milestones at different stages of development.By combining visionary leadership with hands-on project management, I successfully guided the company through periods of growth, leading teams to achieve ambitious goals while maintaining a focus on quality and operational excellence.

Managed solutions for small and medium sized business and government organizations. Infrastructure engineer (network, Windows servers, client), software support (SAP, Oracle, Microsoft Exchange, File Share, Active Directory, MS Office)➟ Infrastructure engineer (network, Windows servers, client), software support (SAP, Oracle, Microsoft Exchange, File Share, Active Directory, MS Office)➟ Document, test, and modify network operating systems to enhance efficiency and reliability➟ Diagnose and remedy network and user issues➟ Implement client projects by drawing upon a variety of prior technical experience➟ Maximize network performance through proactive network design and monitoring➟ Develop and maintain accurate and timely guidebooks for clients➟ Maintain 76% overall utilization➟ Provide on-the-job training (via shadowing) to Support Specialists➟ Produce up-to-date records of clients’ networks as they grow

➟ Physically setup high-end five-rack server cluster for development that consisted of four blades attached to twenty SCSI (skuzzy) drives via fiber, with DRAC installed and fiber to router in record time and still running to this day.➟ I cleaned up twenty-two racks for decommissioning that lowered power consumption and cost of the data center.➟ Using sheet metal, I configured the cooling within the raised floor to achieve better server performance and lower cost of cooling overall. Worked so well, that a second cooling system allowed it to be turned off. ➟ Taking a large back-log of open IT Support tickets, I fixed, resolve and manage them down to zero within one week, when expected closure was set for three months.

I was a regional IT resource from Colorado to the West Coast that housed 16 offices. Two offices were the largest in the company, Boulder and Fort Collins. I was the help desk for over 300+ head count and managed two full data centers in Boulder and Fort Collins Colorado. I was IT Lead, project manager for office infrastructure upgrades, and company events like Trade Shows. I was IT lead on the two largest trade shows that the company hosted in the Boston Event Center and Anaheim Event Center. I over seen booth setups, wiki hot spots, sales office, kiosk systems and managing third party vendors and event center staff. ➟ Implemented new solutions for Kiosk, remote sales office and floor network connectivity that reduced overall cost by 25%.➟ Introduced a new main company booth plan that allowed high production interviews to be conducted in a controlled environment. Those interviews would later be published on respective websites that lead to a million-dollar investment and propelled the publication of expo shows to new levels. The website page views increased by 50% after the introduction of new booth concept.➟ I assumed regional manager authority for all divisions from Colorado to the west coast, equaling 16 in total. I implemented technical standardization that resulted in less support overhead to achieve records for lowest required budget consumption. ➟ I obtained my Apple (SSA).

This was my first start up experience and thus I had to wear many hats. Big Fish was a technology delivery company that specialized in providing solutions to growing small and medium size business’, that were not yet large enough to support their own internal IT resources. Big Fish had a strict company objective to always deliver, and one key to that success was to include the delivery engineer overall process of client sales and on boarding. I was involved with pre-sales through sales closed, then onto hardware ordering and delivery. I would install, configure and setup devices, server, routers and software based on client need and contract expectations, and then I would deliver training for staff. I then would have ownership of the client environment and give on-site support with monthly on site checkups. I managed projects and teams with strict deadlines associated with cost and achieved 100% client life cycled success.➟ Created a business plan that received working capital for one year to get the business up and running.➟ Under my leadership, I grew the business from two employees to sixteen highly professional masters that had proven to deliver state-of-the-art technical solutions to various small and medium size businesses.➟ I assisted with growing the client base from zero to fourteen within one and half years achieving MRR that exceeded projected models.➟ While working closely with legal and co-owner, we successfully sold the business for profit just three years after conception. ➟ With no fear of leading technologies, I was able to offer innovative technical solutions that were of low cost and longevity that was a clear market differentiator and lead to industry recognition. ➟ I obtained MCSE, MCDST and MCSMB & DELL (CSSA).

I ran daily operations of a facility that is a working full-service oil shop, 130 foot car wash tunnel, high end detail shop that had an average of 120 employees at any given time. I handled interviewing, hiring, training (on-boarding) and terminating employees. I was involved with defining business objectives and methods of reaching set objectives. I worked with the City of Westminster in regards to water usage and chemical monitoring. I performed all facility maintenance and parts ordering to keep the facility in top working condition. It was my responsibility to handle all customer complaints and ensure the highest custom satisfaction, which includes lost prevention. ➟ Created a safety program that achieved results allowing the business insurance premium reduced by 20% annually.➟ Developed and put into practice a maintenance program that took the expected mechanical uptime from 80% to 100% during operating hours and increasing annual revenue by 10%. ➟ Identified a $1000.00 monthly cost for rewards program and turned it into a $2500.00 a month profit by implementing cross marketing and positive customer reinforcement methods. ➟ Took a 250k lean on the business from the city for a water pollution incident and setup a clean water drainage system that met city standards. Ran scheduled testing and reporting for two years and successfully had the lean removed at no cost to the business. ➟ Created and implemented a new employee-training program that reduced monthly turn over from 80% to less than 40%. As a result, the cost of on-boarding and hiring efforts reduced significantly, while also achieving consistent services regardless of day or time across the business.