Michael Perlowski Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Denver, Co, Us

San Francisco, Ca, Us

In my current role as Sr. Rebates and Interconnection Representative with Sunrun Solar, I am responsiblefor spearheading the orchestration of application and approval procedures for solar systems, fosteringcollaboration with diverse utility companies across the southwestern region. My role involves meticulousresearch on rebates, tax credits, and incentives, offering invaluable guidance to both sales and projectteams. As a leader, I ensure seamless processes that drive success in the dynamic field of solar energy.Below are my Key Contributions in this role:- Trained new team members to enhance personnel skills and knowledge aimed at enabling a decreasein cycle times.- Improved overall efficiency by identifying inefficiencies in application process and implementingstreamlined procedures.

San Francisco, Ca, Us

During my tenure as Sr. Project Coordinator, I led comprehensive initiatives addressing design, pricing, andHOA escalations, enhancing overall operations through strategic implementation of best practices. Ifostered collaboration with cross-functional teams, working closely with engineering, procurement, andinstallation teams to streamline project workflows, ultimately optimizing efficiency. My hands-on approachand effective leadership ensured successful resolution and continuous improvement in project outcomes.Below are my Key Contributions in this role:- Managed a high volume of over 50 calls per day from customers by displaying effective communicationskills.- Delivered exceptional client support from the point of sale to system activation aimed at elevatingcustomer experience.

San Francisco, Ca, Us

While serving as Associate Project Coordinator, I successfully coordinated and managed solar projecttimelines, ensuring strict adherence to deadlines and milestones. I meticulously prepared and maintainedproject documentation, encompassing contracts, permits, and technical specifications. I fosteredtransparency and alignment among cross-functional teams by generating regular progress reports.Additionally, I effectively communicated project status updates to stakeholders, contributing to seamlesscollaboration and project success.Below are my Key Contributions in this role:- Managed a pipeline consisting of 150-200 projects by demonstrating strong organizational and projectmanagement skills.- Submitted HOA applications and remained well-informed about each market's unique requirementsand laws to facilitate the approval process and advance the pipeline efficiently.

San Francisco, Ca, Us

As a Customer Care Specialist, I employed effective communication skills to simplify intricate technicalconcepts for clients, ensuring clarity and comprehension. I meticulously documented customer interactionsto provide precise records of issues and solutions. Additionally, I assisted clients with billing inquiries,elucidating charges, and rectifying discrepancies promptly. My commitment to clear communication andthorough documentation fostered trust and satisfaction among clients, contributing to positive businessrelationships.Below are my Key Contributions in this role:- Increased overall Net Promoter Scores for the company by coordinating prompt responses to onlinecustomer communication.- Performed inbound and outbound calls to address customer issues related to billing, service, andsavings by exhibiting effective problem-solving and communication skills.

Denver, Colorado, Us

At RGS Energy as a Customer Service Representative, I effectively managed quoting, scheduling, and billingfor service work orders, showcasing my expertise in coordinating seamless post-installation processes. Iplayed a crucial role in elevating customer awareness of solar energy products, ensuring a profoundunderstanding. My proactive collaboration with internal teams resulted in the optimization of orderprocessing procedures, reducing errors, and enhancing overall efficiency. Committed to driving operationalexcellence and customer satisfaction in the renewable energy sector.Below are my Key Contributions in this role:- Resolved contract disputes and addressed all post-installation issues by showcasing strong problem solving expertise.- Provided Tier 1 & 2 technical support for PV solar systems/web-based monitoring applications forefficient issue resolution.

Lakewood, Colorado, Us

Worked with technicians and customers to coordinate service and meet expectations of deadlines for work in the field.

Saint Albans, Vermont, Us

Work with clients to provide customs brokerage and freight forwarding along the northern border.

Minneapolis, Mn, Us

Sales floor team member. Then transition to Starbucks where I became a trainer for new baristas.

Peoria, Illinois, Us

Managed the promotion and raising of awareness of Haute on the web through social media and other local media outlets.

Munich, De

Assisting in the follow-through on unpaid invoices and fixing discrepancies within the SAP system.