Michael Perman Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, United States

• Serve as the operational main point of contact for a client-managed telephony platform including management of all databases, tracking systems, and project plans. • Audit the changing licensure of 600+ nurses across all 50 states; track data in Excel and report to leadership monthly.• Review and analyze post-call survey data to assess the quality of calls conducted by Quality Resource Specialists and write summaries for leadership; key successes and opportunities for improvement are shared with clients.• Run database reports and analyze data to track the achievement of productivity metrics among 80 Resource Specialists.• Leverage data insights from multiple reports to identify bottlenecks and inform staffing and resource allocation decisions to increase efficiency and improve processes.

Raleigh, North Carolina

- Managed an inventory portfolio for 3 teams of ~30 sales associates worth over $500K; analyzed individual inventory andusage and redistributed resources to maximize profit through expedited product delivery to clients.- Tracked team financials in Excel and provided monthly reports to the company President.- Identified opportunities for process improvement and built and implemented workflows to increase operational efficiency across 15 cross-functional teams.

Raleigh, North Carolina

-Mange, hire, and onboard Front Desk, Kids Club, and Housekeeping staff-Audited daily and monthly inventory to ensure accurate product count-Collaborate with the General Manager to create events and promotions to drive potential new clientsl-Generate monthly schedule for Front Desk, Kids Club, and Housekeeping-Monitor housekeeping supplies, as well as retail product, to compose order sheets

Raleigh, North Carolina

-Manage and exceed monthly OTF sales and operational budgets-Responsible for revenue, ordering, inventory, payroll, cost controls, and facilities maintenance-Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)-Monitor and evaluate the performance of staff while creating an empowering and motivating environment -Oversee daily studio management and ensure operations adherence to OTF business policies -Plan and promote events for the studio on a regular basis with business partnerships in the community -Create and post content across all digital platforms (website, social media)-Develop and execute email marketing and newsletter campaigns

Raleigh, North Carolina

Raleigh, Nc

• Responsible for receiving, displaying, and merchandising all apparel brands and collections throughout the sales floor with accurate signage, promotions, and mannequins. • Complete weekly markdowns and merchandise accordingly to drive sales. • Sell apparel, shoes, and consumables (balls, bags, equipment) directly to customers