Michael Pesce Email & Phone Number

Clarion, Pa, Us

Clarion, Pa, Us

Pittsburgh, Pennsylvania, United States

Head trainer for the service department specializing diagnosing and repairing a variety of gas detection equipment for rentals and customer owned equipment. dealing with customer questions and inquiries about issues and estates on a daily basis; utilizing oracle, jira, and Salesforce's software. Have lead multiple teams in kaizen events improving efficiency, floor space, inventory, quality, and training time. Leader of team meetings for department. Head up daily morning team meetings for… Show more Head trainer for the service department specializing diagnosing and repairing a variety of gas detection equipment for rentals and customer owned equipment. dealing with customer questions and inquiries about issues and estates on a daily basis; utilizing oracle, jira, and Salesforce's software. Have lead multiple teams in kaizen events improving efficiency, floor space, inventory, quality, and training time. Leader of team meetings for department. Head up daily morning team meetings for individualized lines to develop countermeasures for issues causing progress among workers, productivity, or quality. Involved with Kamishibai (process which locates and encourages improvement of safety and standardization practices). Develop written processes and procedures to reduce needs of "seniority knowledge" to resolve issues. Work with engineering for development of equipment and tools to reduce downtime. Also, diagnosing and developing work arounds for product updates and software drops that may cause issues to occur within production and service. Show less

Greater Pittsburgh Area

Pittsburgh, Pennsylvania, United States

Trainer, servicer, and coordinator of department specializing in portable and stationary gas detection equipment, SCBA , thermal imaging, and military equipment.