Michael Petrella Email & Phone Number

San Diego, California, United States

- Oversee sales operations within the San Diego territory- Responsible for maintaining strong relationships with over 90 accounts in the San Diego Area- Prospect potential partnerships to expand marketshare

Las Vegas, Nevada Area

-Responsible for daily operations of Hotel Front Office, including implementation and execution of proper Welcome and Farewell procedures, guest account settlements, and in-house account balance maintenance-Responsible for monitoring and yielding room rates, while preserving revenue strategies with the intent to maximize profits -Monitor Department productivity through Team Member evaluations ensuring the highest levels of Service standards are being met and superseded with accordance with the policies and procedures set forth by corporate and departmental benchmarks-Assess Forecasting data points ensuring adequate Staffing levels are in accordance with daily arrival and departure volume

Greater Los Angeles Area

• Manage OTA partner accounts and monitor their distribution channels ensuring rate parities and best rate guarantee violations are absent• Aggressively sell luxury suites to clients through strategic dialogue generated via telephone conversation, email, or personal interaction• Create and execute room rate strategies to internal and external clientele while considering RevPAR, occupancy forecasts, and hotel strategies to optimize room revenue and RevPAR• Assess demand and apply necessary tactics that maximize revenue by room categoryGenerate daily pace reports and create weekly and monthly forecasts

Greater Los Angeles Area

• Identify, construct, then distribute daily VIP Arrivals list to the Executive Team and Front Office Management• Orchestrate guest room assignments by prioritizing SPG loyalty status, group blocks, and preferences of individual guests• Communicate with Housekeeping, Engineering, and Front Office Managers regarding room status’ and reports throughout the day• Consult with Revenue Management ensuring room revenue goals are maintained and overall guest experience goes uninterrupted

Greater Los Angeles Area

- Provide efficient customer service to guests by tailoring each reservation to fit the needs of the individual or group- Creatively enhance the guest experience through upsell strategies with an objective of maximizing room revenue

Las Vegas, Nevada Area

• Maintain revenue strategies in a highly competitive tourism market for a 1,300-room Resort/Casino• Spearheaded the revitalization of upsell programs to optimize luxury suite sales ensuring room revenue is maximized• Supervise operational functions within the department that are consistent with profitability objectives for the company• Train Front Desk Agents, as necessary, to ensure guest service standards are being effectively fulfilled by the entire team• Promote a friendly yet competitive workplace environment that emphasizes teamwork and respect throughout the department

Las Vegas, Nevada Area

• Provide exceptional customer service to upper echelon clientele to make their experience as memorable as possible• Communicate with Executive Casino Hosts regarding their client’s activities and room arrangements• Follow up with clientele throughout their stay making sure all their needs are being met and superseded from end to end service• Coordinate with Luxury Sales as well as housekeeping to ensure daily arrival rooms are cleaned and inspected prior to arrival

Las Vegas, Nevada Area

• Generate incremental room revenue by selling premium room upgrades to clientele at time of check-in• Responsible for registering and assigning rooms to guests while trying to accommodate their every need to ensure highest level of customer service for guest satisfaction• Confirm all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift• Handle all guest complaints swiftly and effectively within the scope of authority

Hospitality Administration, Hotel And Restaurant Management

Activities and Societies: Delta Chi Fraternity

Bachelor’S Degree, International Hotel Management

• Experienced problem-based learning methods within a professional context relevant to international hotel management. • Architected.