Michael Petrella Email & Phone Number

San Diego, California, United States

- Oversee sales operations within the San Diego territory- Responsible for maintaining strong relationships with over 90 accounts in the San Diego Area- Prospect potential partnerships to expand marketshare

Las Vegas, Nevada Area

-Responsible for daily operations of Hotel Front Office, including implementation and execution of proper Welcome and Farewell procedures, guest account settlements, and in-house account balance maintenance-Responsible for monitoring and yielding room rates, while preserving revenue strategies with the intent to maximize profits -Monitor Department.

Greater Los Angeles Area

• Manage OTA partner accounts and monitor their distribution channels ensuring rate parities and best rate guarantee violations are absent
• Aggressively sell luxury suites to clients through strategic dialogue generated via telephone conversation, email, or personal interaction
• Create and execute room rate strategies to internal and external clientele while considering RevPAR, occupancy forecasts, and hotel strategies to optimize room revenue and RevPAR
• Assess demand and apply necessary tactics that maximize revenue by room categoryGenerate daily pace reports and create weekly and monthly forecasts

Greater Los Angeles Area

• Identify, construct, then distribute daily VIP Arrivals list to the Executive Team and Front Office Management
• Orchestrate guest room assignments by prioritizing SPG loyalty status, group blocks, and preferences of individual guests
• Communicate with Housekeeping, Engineering, and Front Office Managers regarding room status’ and reports throughout the day
• Consult with Revenue Management ensuring room revenue goals are maintained and overall guest experience goes uninterrupted

Greater Los Angeles Area

- Provide efficient customer service to guests by tailoring each reservation to fit the needs of the individual or group- Creatively enhance the guest experience through upsell strategies with an objective of maximizing room revenue

Las Vegas, Nevada Area

• Maintain revenue strategies in a highly competitive tourism market for a 1,300-room Resort/Casino
• Spearheaded the revitalization of upsell programs to optimize luxury suite sales ensuring room revenue is maximized
• Supervise operational functions within the department that are consistent with profitability objectives for the company
• Train Front Desk Agents, as necessary, to ensure guest service standards are being effectively fulfilled by the entire team
• Promote a friendly yet competitive workplace environment that emphasizes teamwork and respect throughout the department

Las Vegas, Nevada Area

• Provide exceptional customer service to upper echelon clientele to make their experience as memorable as possible
• Communicate with Executive Casino Hosts regarding their client’s activities and room arrangements
• Follow up with clientele throughout their stay making sure all their needs are being met and superseded from end to end service
• Coordinate with Luxury Sales as well as housekeeping to ensure daily arrival rooms are cleaned and inspected prior to arrival

Las Vegas, Nevada Area

• Generate incremental room revenue by selling premium room upgrades to clientele at time of check-in
• Responsible for registering and assigning rooms to guests while trying to accommodate their every need to ensure highest level of customer service for guest satisfaction
• Confirm all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
• Handle all guest complaints swiftly and effectively within the scope of authority

Hospitality Administration, Hotel And Restaurant Management

Activities and Societies: Delta Chi Fraternity

Bachelor’S Degree, International Hotel Management

• Experienced problem-based learning methods within a professional context relevant to international hotel management. • Architected a.