Michael Petrone Email & Phone Number

Florida, United States

Tampa, FL

• Member of the Network Engineering team responsible for the provisioning and maintenance of the high-speed data infrastructure.Key Responsibilities:
• Team Lead responsible for the configuration and deployment of devices for new commercial customers in support of DIA/FIA, EPL/EVPL, Voice and other services offered.
• Provide Tier 3 troubleshooting support to address customer and network issues.
• Provide routine inspections to ensure that data systems are within approval tolerances. Maintain current inventory of system resources. Perform provisioning and maintenance repair.
• Review service orders and trouble tickets closed for accuracy and then perform Root Cause Analysis. Ensure all data circuits are being monitored in Summit surveillance systems.
• Upgrade of network elements and configuration backups as necessary. Perform Quality Control assessment of provisioning and maintenance upgrades to ensure they meet company standards.

Tampa, Florida, United States

• Optimize and configure existing and new networks by creating network designs, Bill of Materials, planning and working on projects, systems and issues.
• Prepare configurations for the field technicians and provide implementation support on the Managed Switches, Routers and Firewalls. Device types to include, Cisco ISR 1100 & 4400 Routers, Fortinet Switches and Fortinet.

• Member of a special project team responsible for the network upgrade of 1,500+ locations.Key Responsibilities:
• Responsible for validating configurations and troubleshooting technical issues related to device connectivity.
• Daily duties included coordinating the upgrade activity with the store personnel, working with the onsite field tech on the installation and configuration of the Cisco Meraki switches and Arista Access points, and.

Richardson, Texas

Responsible for verifying design completion, verifying equipment delivered and installed, services meet design specifications, test and activation of services, work with assurance teams and LEC partners for issues pertaining to circuit and services, coordination with design, engineering and field operations teams, dispatch of technical resources, database.

Frisco, Texas

Member of the Network Operations Center (NOC) team that is responsible for the 24X7 monitoring of the nationwide T-Mobile fixed and wireless network.Performed as NOC Technician for the RAN and Transport team held accountable for capturing lessons learned on network outages and develop solutions to improve process, tools and performance to reduce repeatable.

Dallas, Texas

Design and implement functional network infrastructure at the headquarters of a US global conglomerate holding corporation and recent parent company of Warner Media. Resolve IT department escalated issues while managing team members and addressing user needs. Engage with local businesses, Tier 3, roaming network data management, and engineering/operations.

Frisco, TX

Spearheaded the development and maintenance of computer networks at a worldwide mobile communications and DSL provider. Ensured the integrity of high availability network infrastructure to provide maximum performance for the company’s users. Established networking environment by designing system configuration and directing system installation. Secured.

Plano, Texas

Resolved IT issues in a laboratory setting for a global provider of services to the information and communication technology industry, including equipment repair, global logistics, and managed and professional services. Key Achievement: Served as Subject Matter Expert for Nortel Passport 7000/8000/15000/20000 series switches and the Crossbeam X80 Router..

• As a senior member of the Wireless Network Engineering Team on the AT&T/Cingular Wireless Account, responsible for designing, preparing configurations, and overseeing the implementation for newly installed equipment.
• Supported the Nationwide router project for AT&T where we provided configuration and technical support for the Cisco 6500 series, Cisco 7609, and Nortel ERS 8600.
• Project Engineer for network upgrade of live sites to newer software loads which also included hardware upgrades in the GSM network. Equipment included XACore, Aggregation Nodes, Media Gateways and Routers.
• Mentored junior engineers and provided after hours pager support to field engineers.
• As a SME, responsible for training Regional NOC tier 1 and Tier 3 personnel on how to monitor the largest GPRS network in the U.S., analyze alarms, troubleshoot alarms and outages and recommend corrective actions.

Science

Bachelor'S Degree, Business Administration And Management, General