Member of the Network Engineering team responsible for the provisioning and maintenance of the high-speed data infrastructure.Key Responsibilities:• Team Lead responsible for the configuration and deployment of devices for new commercial customers in support of DIA/FIA, EPL/EVPL, Voice and other services offered.• Provide Tier 3 troubleshooting support to address customer and network issues.• Provide routine inspections to ensure that data systems are within approval tolerances. Maintain current inventory of system resources. Perform provisioning and maintenance repair.• Review service orders and trouble tickets closed for accuracy and then perform Root Cause Analysis. Ensure all data circuits are being monitored in Summit surveillance systems.• Upgrade of network elements and configuration backups as necessary. Perform Quality Control assessment of provisioning and maintenance upgrades to ensure they meet company standards.• Create MOPs and submits/implements RFCs as part of the Change Management System.

• Optimize and configure existing and new networks by creating network designs, Bill of Materials, planning and working on projects, systems and issues.• Prepare configurations for the field technicians and provide implementation support on the Managed Switches, Routers and Firewalls. Device types to include, Cisco ISR 1100 & 4400 Routers, Fortinet Switches and Fortinet FortiGate’s.

Member of a special project team responsible for the network upgrade of 1,500+ locations.Key Responsibilities:• Responsible for validating configurations and troubleshooting technical issues related to device connectivity.• Daily duties included coordinating the upgrade activity with the store personnel, working with the onsite field tech on the installation and configuration of the Cisco Meraki switches and Arista Access points, and verifying the configuration of the equipment both on site and in the associated dashboards.

Responsible for verifying design completion, verifying equipment delivered and installed, services meet design specifications, test and activation of services, work with assurance teams and LEC partners for issues pertaining to circuit and services, coordination with design, engineering and field operations teams, dispatch of technical resources, database management, and oversee CPE shipping and fulfillment milestones as necessary.Daily duties included work on the following: Canoga Perkins, Overture ISG-400, Ciena 3903, Juniper MX-960, Cisco ASR9010 and utilized the following test equipment: Viavi/JDSU NetComplete QT600 and T-BERD 5800.

Member of the Network Operations Center (NOC) team that is responsible for the 24X7 monitoring of the nationwide T-Mobile fixed and wireless network.Performed as NOC Technician for the RAN and Transport team held accountable for capturing lessons learned on network outages and develop solutions to improve process, tools and performance to reduce repeatable outages.Primary focus on handling surveillance and troubleshooting the cutting-edge voice and data technologies to provide national visibility of network outages.Responsible for mining various systems for data analysis, conduct conference calls to help identify process issues that lead to network outages, and provide statistics and lessons learned from past outages to recommend changes to mitigate future risks.

Design and implement functional network infrastructure at the headquarters of a US global conglomerate holding corporation and recent parent company of Warner Media. Resolve IT department escalated issues while managing team members and addressing user needs. Engage with local businesses, Tier 3, roaming network data management, and engineering/operations staff for daily and enterprise associated network configuration matters. Correspond with vendors regarding concerns resulting from provisioning and brainstormed solutions to persistent obstacles.  Subject Matter Expert: Serve as Subject Matter Expect for the Ericsson Voice Core (previously Nortel), machinery containing the XA-Core MSC, ATCA VSE, ERS8600, Media Gateway, and USP. Build and execute techniques and processes, client input questionnaire’s (CIQ’s), development of configuration scripts, live network provisioning, testing, and authentication. Initiate the outline, loading, examination, and tech assistance of interpretations and provisioning for the total AT&T wireless network and platforms. Automation: Applied the Robotic Process Automation (RPA) computer program “Automation Anywhere” to implement and expand process automation solutions. Acknowledged by senior management with the company’s “Network Operations Star Performer for Team Automation” award for slashing more than 3.6K in labor hours by launching new automation. Project Management: Assess inquires for new tasks submitted through the Mobility Network Provisioning Center (MNPC) and finalize projects as needed. Utilize automation, in addition to programming language such as C#, Python, and VBA. Write code, furnish programming and notation, and administer testing and troubleshooting of software. Inspect, create, program, monitor, and upgrade program improvements and new devices employed in local, networked, or web-associated software. Overall efforts led to $5.6M in cost reductions for the 2017FY and $9.55M in savings for the 2018FY.

Spearheaded the development and maintenance of computer networks at a worldwide mobile communications and DSL provider. Ensured the integrity of high availability network infrastructure to provide maximum performance for the company’s users. Established networking environment by designing system configuration and directing system installation. Secured network system by establishing and enforcing policies, in addition to defining and monitoring access.Key Achievements: Performed as Network Operations Center Tier1.5 Engineer held accountable for management and damage control of the North American T-Mobile fixed and wireless network. Installed and administered tech support for Cisco 7609 routers, Alcatel 7750 routers, Alcatel 7705 router, and Accedian NID’s. Applied the HOMER application to initiate, monitor, and complete Trouble Tickets and Work Orders. Employed Granite software for a circuit path database and IP Control as the IP management tool. Orchestrated circuit testing utilizing NetAnalyst, and alarm monitoring through Alcatel 5620 SAM and NetExpert.

Resolved IT issues in a laboratory setting for a global provider of services to the information and communication technology industry, including equipment repair, global logistics, and managed and professional services. Key Achievement: Served as Subject Matter Expert for Nortel Passport 7000/8000/15000/20000 series switches and the Crossbeam X80 Router. Engaged with senior management to deliberate on how to properly coach ten IT staff members on quality assurance, installations, assembly, and the testing of equipment. Expedited direct damage control measures, along with the testing and turning up of equipment. Modified company lab setting to aid in efficient production and measurement of equipment. Used Digital Lightwave test sets to conduct testing.

• As a senior member of the Wireless Network Engineering Team on the AT&T/Cingular Wireless Account, responsible for designing, preparing configurations, and overseeing the implementation for newly installed equipment into both the GSM and UMTS network.• Supported the Nationwide router project for AT&T where we provided configuration and technical support for the Cisco 6500 series, Cisco 7609, and Nortel ERS 8600.• Project Engineer for network upgrade of live sites to newer software loads which also included hardware upgrades in the GSM network. Equipment included XACore, Aggregation Nodes, Media Gateways and Routers.• Mentored junior engineers and provided after hours pager support to field engineers.• As a SME, responsible for training Regional NOC tier 1 and Tier 3 personnel on how to monitor the largest GPRS network in the U.S., analyze alarms, troubleshoot alarms and outages and recommend corrective actions.