Support Services Manager role is to manage all service activities from post manufacture to end of life, for the Commtel infrastructure products (shelters, towers, solar arrays, generators, batteries etc). The infrastructure products are expected to operate reliably for 10, 15 or 20 years in industrial, harsh and often remote conditions, so this role will be critical to ensuring the necessary support and maintenance services are put in place, available and effective. The priority of this role will be the development of the business plan, establishment of processes and creation of the services capability to ensure the infrastructure solutions are delivered complete, are properly set up, operate reliably and achieve their operational life expectancy. The strategy is to create a technically advanced capability based on IIoT telemetry for real time monitoring of the shelters and equipment, an inhouse Subject Matter Experts (SME) team to provide level 3 & 4 technical support, and a state-based network of qualified partners to provide Worlds-Best Practice in product lifetime support.

This role involves driving the initiation, planning, delivery, evaluation and closure of projects within the Dairy Australia organisation. Projects were managed according to strategic, quality, schedule and budget objectives and delivered in alignment with the cultural values of Dairy Australia.

Managing client programs with BHP Billiton, BMA (BHP Mitsubishi Alliance), Origin and Aurizon. Working on complex technology programs including engineering, manufacturing, communications domain. Managing various project teams which are tasked with full-lifecycle system design and development projects, from business opportunity to delivery and close-out. The role involves people management, resource management, programme management, team leadership and finance control.

Managing Director for M & J Building Supply Company that supplies windows, joinery and flooring to building companies and wholesale clients. Responsible for all staffing requirements, budget control and managing all major building projects and strategic direction. This includes approval and contract activities necessary to support the financing of projects. I engage with product suppliers and manufacturing companies who are located locally and internationally. Ensuring to align all teams to key management and business priorities in driving business strategies for growth, retention of current clients and product integrity.

Responsible for the implementation and setting the strategic program for NBN processes and connections through marketing, channels sales, call centres and back of house administration and co-ordinating all channels and IT partners. Review all current data sources to confirm that relevant data was captured so that all potential diversion scenarios could be identified to ensure relevant content was captured.

Responsible for the implementation of IT Services for NAB projects within the relocation of old services and new services at the data centre and NAB branches. I had to control budgets with IT staff i.e. Change Managers, Solution Architects, Implementers and NAB Project Managers. I managed the day to day resources and workload to align to the designated project timeframes.

Responsible for the implementation of data IP networks, TIPT telephony and voice solution nationally. My role was to identify project scope, risk, issues, change management and I was responsible for internal scheduling and contract implementation. Managing client expectations throughout the project life cycle, coordinating key stakeholders including design team, IP provisioning, commissioning and assurance team to complete the project deliverables. Clients included NAB, Australian Post and TAB Corp, 7 Eleven and Boost Juice.

Responsible for Project Managing the business deployment of Corporate & IT Solutions across Telstra Business and providing the linkage between the Corporate & IT Project Teams and the recipients of change to effectively deploy Telstra Initiatives, ensure operational business readiness and provide post deployment support. Typical Impacted operational business groups consist of Front of House groups (Telstra Shops, Telstra Business Centres, Contact / Call Centres Onshore and Offshore, Telstra Business Dealer Networks) and also Back of House groups (Provisioning and Activation) Within a deployment project the typical change management activities include changes to and development of new business processes, desktop software deployments, provision of system access for impacted staff including firewall burns, training development and delivery and development and delivery of communications for distribution to stakeholders and impacted groups.

Responsible for the implementation of data IP networks, TIPT telephoning and voice solution nationally. Task includes determining Project scope, risk, issues, and change management, internal scheduling and contract implementation. Managing clients expectations throughout the Project life cycle, coordinating key stakeholders including design team, IP provisioning, commissioning and assurance team to complete the Project deliverables.

Responsible for managing Telstra's on-going business through high level customer relationship management, strategy and business development, with a strong focus on achieving outstanding customer satisfaction. Accountable for quality strategic account planning, building a strong and profitable opportunity pipeline, revenue growth, debt management, customer satisfaction and other business objectives.