Michael Phillips Email and Phone Number

Consultant in all aspects of hotel and resort management:• Brand and Independent Hotel Management and Operations. • Management Team Development • Strategy Formulation• Profit & Loss Management • Menu Planning • Concept Development • Facility Renovation • Sales & Marketing.• Regulatory Compliance.• Inventory & Purchasing.• Food and Beverage, Room Division, Sales & Marketing, Housekeeping, Maintenance Teams. Consultant Representative Clients include…Ortega Family Enterprises - Completed consulting at Stove Pipe Wells, a resort in Death Valley National Park. Increase in REVPAR, Gross Operating Profit and guest satisfaction. NVN Hotels – Developed guest service training modules and transition from Brand to independent property. Exhibited to a positive cash flow within 90 days of my arrival. Hospitality Group, LLC - Reorganized two hotels, trained managers and trained owner’s relatives for eventual takeover. Improve overall financial results and guest service scores in both hotels in Juneau, Alaska.Water’s Edge Resort and Spa - Stabilize operations resulting in improved financial and guest service standards.

McCamly Plaza Hotel – General ManagerPenasco Del Sol Resort and Conference Center – General ManagerMcCamly Plaza Hotel, offering 239 spaciously renovated guest rooms and suites on 16 floors.is Battle Creek's preeminent wedding, meetings, conferences and events destination - delivering over 25,000 square feet of available meeting space including the over 4,000 square feet new Penthouse Event Space. This commercial property includes indoor swimming pool, restaurant, room service and a Starbucks. Achievements:Repositioned the hotel marketing and sales effort for the Group market.Increased Transient Market by 8%.Increased Food and Beverage Sales by 20 % over prior year.Developed Sales Strategy for new markets.Developed and trained Food and Beverage Manager and Catering Manager.Penasco Del Sol Resort and Conference Center, a 208-room premium resort hotel on the beach at the Sea of Cortez. . The resort located in the fishing village Puerto Penasco, a tropical playground for residents from California, Arizona, and New Mexico. The resort offers ocean view guest rooms and suites, 10,000 square feet of flexible meeting space, Miguel’s Restaurant, Chill Lounge, Cafesito, and Azul pool side restaurant and bar.Achievements: Improved financial results by 19 % through increased occupancy, ADR and improved Food and Beverage results through sales and cost containment.Managed the increased quality and performance of the resort, utilizing tools such as staff development and training, customer relations, social media and sales strategy.Developed special events and promotions to attract US market.Actively involved in managing training and developing department and division heads. Targeting and anticipating operational issues that enhanced profit and guest satisfaction.Developed marketing prospects, monitors annual business and marketing plans and participated in all sales and marketing efforts.

Director of Operations, CaribbeanResponsibilities included hiring, developing and leading management teams at the four properties, three full service resorts and a commercial hotel. Oversee the renovation and expansion of new business through development and implementing strategic operating plans to include sales and marketing, budgets, new food and beverage concepts, yield management, guest loyalty and achieve projected profit margins.• Successfully managed and developed hospitality teams in diverse conditions at multi-property locations with multi-cultural backgrounds to be relentless in the quest for excellence; with the primary focus in creating guest loyalty with quality in service.• Elevating service to accommodate the leisure luxury market while exceeding guest service expectations with less seasoned staffing resources in a challenging environment. • Extensive experience with upgrading, pre-opening, rebranding, restructuring and renovation.• Accomplished record of executing excellent financial results with emphasis on sales and marketing. Operational expertises include implementing strategies that improve revenue in all departments..

Total responsibility for the operation of a 290-room full service Marriott Hotel. Reorganized the food and beverage department.This was accomplished through developing and implementing a new food concept for Porter Steak House, Developed a complete pizza restaurant concept reorganizing the catering and culinary department. Increased controllable margin in food and beverage. Responsible for monitoring revenue management and forecasting sales.Re-instituted the training modules for front office and food and beverage departments.