Michael Phillips Email & Phone Number

Mexico City Area, Mexico

Richardson Texas

As a Bilingual Customer Care Representative II I was tasked with working primarily in our westregion (CA,OR,AZ, WA). I would receive 50+ calls a day in our corporate operational setting. I wouldreceive calls of customers needing to setup hazards and non-hazardous waste pick-ups. I was alsoresponsible for understanding and upholding all environmental.

Hawaiian Islands

As a Social Media specialist at T-Mobile, I'm part of an elite corporate public facing team that isempowered to do what is right for the customer. Customers reach out for a lot of reasons but are notlimited to; poor customer service experiences either on the phone or in store. legal reasons, technicalissues.I interact with several customers at a time on.

Allen Texas

As a IHD, Tech I at Frontier Communications I am responsible for taking 30+ calls a day and resolvingcomplex issues in a in-bound corporate call center environment for both business and residentialcustomers. I troubleshoot Fiber Optics and DSL Fiber Voice and Video for 29 states. I am part of ateam that first resolution is paramount and we will not rest.

Mission, Texas

As specialist in the technical care department at T-Mobile being the highest level of support I handlecomplex issues and escalation for our customers in an in-bound corporate call-center environment.I used various system to check coverage, troubleshoot with customers via the phone, order workorders for the field engineers to resolve the customers issues in.

Frisco, Texas

As Technical Care Representative at T-Mobile I was responsible for handling 70 to 80 calls a daywhile using many systems to troubleshoot and resolve handset and servers issues and overage andcoverage issues while providing world class customer services. I would work with local leadership intraining department and help create documents for new hires and.

Dallas/Fort Worth Area

As an Quality Analyst (QA) I was responsible for 800 agents in two difference sites. I would reviewrecord and live calls of my assigned agents and make sure they are adhering to the companyguidelines and processes. After reviewing the and scoring the call i would provide the feedback to myagents and coach to the behaviors both successes and.

Associate'S Degree, International Business

High School Diploma, General Studies